Client Partner - London, United Kingdom - UNRVLD

Description

We have an exciting opportunity for a Client Partner to join our Client Services team here at UNRVLD. You will be managing a portfolio of high profile, aspirational brands so experience working with million-pound+ contracts is essential.

As a Client Partner at UNRVLD you will use your domain competencies in either Commerce, Customer Experience (CX) or Technology platform expertise, to develop a deep understanding of your clients and develop growth plans for them.

Performing at a more strategic level than operational account management, you will provide value-add and insight, actively contributing to digital roadmaps, stretching client ambition and unlocking spend and removing obstacles anchored around ROI.

It is expected this role will be highly visible with clients with expectation of frequent on-site and in-person communication.


Role Responsibilities:

• Meeting or exceeding revenue and profit targets for both your team and your own assigned accounts
• Elevate strategic value by maintaining and cultivating senior relationships within your accounts to ensure healthy strategic partnerships.
• Ensure we have outcome focused relationships for clients with active live products and services in the market. Formalised meetings should be encouraged and fulfilled.
• Work on more complex client problems helping to realise greater business impact for our clients.
• Actively seek out, cross sell and upsell opportunities to Increase the breadth of services we offer on each account (e.g. Strategy, Experience Design, Development, IM, ALM, SEO, CRO and Data services)
• Ensure strong commercial foundations for your accounts, ensure that work has contractual coverage in terms of MSA, SOW and Data Processing; ensure that the agency team meets contractual obligations.

Experience Required:

• Considerable experience in a Senior Account Management / Client Partner role
• Experience working in an Agency who offers a supply of digital services
• An understanding or experience working with Digital Experience Platforms such as Contentful, Sitecore and/or Optimizely
• Experienced working with high profile clients managing millionpound contracts
• Proven experience in managing and growing account base
• Evidence of sound, commercially led recommendations and decisions on your accounts
• The mindset to go above and beyond client expectations and consistently lead by example
• Seniorlevel relationship management

We offer:

• Excellent competitive salary based on your experience.
• Uncapped commission OTE
• 25 days leave with the opportunity to buy and sell through our trading scheme.
• Pension scheme
• Private Healthcare Insurance via Vitality Insurance
• 9day Fortnight work your hours over 9 days and take the 10th day off
• Vibrant, modern offices located in London, Leeds, Manchester, Cardiff, Belfast and Lithuania where we hold team days and meetings
• Opportunity to work flexibly, day to day you choose where you want to work at home or the office, whatever you feel comfortable with
• Employee Assistance programme (EAP)
• Enhanced Maternity & Paternity
• Perk box benefits account, including weekly coffee, monthly cinema ticket and birthday box.
• Training and development
• Cycle to work scheme
• EV scheme
• Eyecare vouchers
• Annual flu vaccination
• Annual team away days

Our commitment to diversity, equality & inclusion:
We're an equal opportunities employer who celebrate diversity and are committed to creating an inclusive environment for all employees.


About us
UNRVLD is a digital experience and technology agency that puts business outcomes first. We work with results driven organisations of all types and sizes, where digital experience is business critical.

Our mission is to deliver the outcomes organisations need to become truly unrivalled - enabling them to set a new standard within their industry.

Our service offer is built around two core pillars of; full digital transformation, including new digital product creation and the optimisation programmes designed to maximise the performance of existing digital platforms and technology.

UNRVLD has a deep and rich digital heritage with over 22 years of market experience.

We have some of the best talent in the industry working with us and have never lost sight of who we are and where we want to get to.

Our aim is to be as much about people with purpose as it is about the organisations we work for.

We are at a pivotal moment in our journey as we plan significant and strategic growth supported by a highly experienced Executive and Non-Executive Board and, combined with a team of highly skilled, committed, and collaborative individuals driven to deliver valuable business outcomes for the clients we serve.