Customer Experience Advisor - Cannock, United Kingdom - veolia

veolia

Verified Company

Cannock, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
Up to £22,000 per annum DOE plus Veolia benefits

Hours:40 hours per week Monday - Friday

Location:
Cannock, Staffordshire (Office based)

Type:
Fixed term contract - 6 month

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

It's why we're looking for someone who sees the world in a similar way, to take up an exciting opportunity for Customer Experience Advisors to join in our team based in Cannock Staffordshire on a 6 month fixed term contract.

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part.

And if you're keen to see the difference you can make, this role will suit you perfectly.

It doesn't matter if you're looking to overhaul the industry, or just do a good day's work.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What will you be doing?

Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours.
Positively impact our overall customer satisfaction scores and encourage retention.
Conduct customer reviews for feedback and support your team to achieve a high level of customer satisfaction.
Provide rates and quotations, information on proof of collections, assist on invoice enquiries, and any other general queries.
Support the business in achieving targeted growth by upselling and crossselling additional services.
Build positive working relationships with other teams across the business e.g sales teams, service centres and credit administration teams.
Follow the agreed processes for all tasks associated with the role and provide feedback on existing processes through reviews of procedures to ensure continuous improvement of services.
Adhere to GDPR legislation with regard to the processing of personal and confidential information.

What are we looking for?

Proven call centre experience handling high volumes of inbound calls.
A commitment to providing an excellent customer service experience.
GCSE in Maths and English C+ or equivalent.
Excellent communication and interpersonal skills.
Good negotiating and influencing skills.
Good attention to detail and the ability to multitask.
Proven ability to work under pressure.
Able to work as part of a team.
Working knowledge of Google Office Applications and willingness to learn new systems.
Good planning and organisational skills.
Business and commercial awareness.

Our promise to you
Here at Veolia, we know that a genuinely good role goes both ways.

So alongside your salary or hourly pay, you'll get 25 days of holiday alongside an extensive benefits package, which includes our market-leading pension and share scheme, alongside a range of employee discounts.

Also to help you further, we provide mental health and financial support, so you can lean on us whenever you need to.

Job Types:
Full-time, Fixed term contract

Contract length: 4 months

Salary:
From £22,000.00 per year

Benefits: