Imh Customer Service Advisor - Peterborough, United Kingdom - The New Homes Group

The New Homes Group

Verified Company

Peterborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Services Adviser

Basis:
Full time Permanent Employed Role

Location:
Office Based in Peterborough PE8 6TJ

Rewards:
Starting salary of 22,500 with incremental increases in line with role progression. Performance related bonuses. OTE 27,000.

Working Hours:
Monday to Friday 9am-5,30pm with occasional overtime. No weekends required

Timeline:
Immediate interviews with a range of start dates

IMH is part of The New Homes Group, the UKs leading new homes mortgage specialist.
IMH is dedicated to delivering a Lifetime of Mortgage Services to our existing customers.

We have over 70,000 Lifetime Members and each year over 10,000 of our members will see their existing mortgage rate expire and will return to us to arrange their new mortgage deal.

And every year, over 10,000 new customers join us through our sister businesses, meaning our proposition and membership base grows and grows.

Youll already have good experience and a strong track record in customer service, and demonstrate a positive and highly professional manner.

As a whole of market national broker, the learning opportunities are vast and the pace rapid. You will therefore be highly motivated, extremely disciplined and organised, and detail focused.

Your career is important to us. We are passionate about training and development to help you realise your full potential.

We pride ourselves on the number of colleagues who have developed and progressed with us into many new and varied roles.

Main Purpose of Job:

Delivering the highest level of customer service and professionalism to our mortgage customers
Providing regular and proactive updates to our customers
Coordinating with lenders and solicitors to gather and provide documents and information
Maintain supportive and effective working relationships with our mortgage advisers
Fulfilling all role based learning and development objectives

Required Knowledge, skills and qualifications:

Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.
Able to accurately record and assess information in live contact environments.
You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
You will possess a proven track record in mortgage case progression and customer service and have the personal determination to meet and exceed all standards and expectation set.

Benefits:

Permanent Full Time Role.
Extensive induction coupled with an ongoing training, support and development program.
28 days paid holiday including Bank Holidays.
Unrivalled opportunities for progression, promotion and personal development in an expanding business.
Contributory workplace pension.
Generous Staff referral bonus scheme.
Death in service cover.
Free Blue-Crest Prevention plus Health Screening
Beautiful offices based in a countryside setting in a converted barn with free onsite parking

**(*T&Cs Apply)