Housing Repairs Co-ordinators - Islington, United Kingdom - SECURITY ACCESS FIRE & ELECTRICAL LTD

SECURITY ACCESS FIRE & ELECTRICAL LTD

Verified Company

Islington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To work closely with repairs supervisors, as a part of the Housing Services team to plan and co-ordinate the working day of Operatives to ensure all works are appointed to the satisfaction of the customer, while maximising efficiency and completing each task within the specified time allocations.

To ensure all trade resources are utilised to their full potential, while maintaining customer focus and seeking to enhance the customer experience.
To actively manage the workload of multiple operatives, monitoring timings and ensure job completion by the end of each working day.
Reallocating scheduled jobs to operative contractors readily available to ensure all resources are effectively utilised.

To action unscheduled jobs and ensure that all emergency and planned repairs are carried out as per our service agreement and within priority target times.

To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.

Experience of working in a contact centre answering high volume of calls to ensure targets are met.

Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of Islington Council is projected.

Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.

Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to Islington Council's performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.

Knowledge of the main issues affecting social housing.

ITQ2 or equivalent Information Technology skills.

Minimum of 1 years' experience of working within a responsive repairs environment and housing management systems.

Experience of dealing with all aspects of building maintenance / repairs in a busy environment

Experience of processing customers' repair requests methodically and accurately within the appropriate policies, procedures and guidelines meeting tight deadlines.

Job Types:
Full-time, Temp to perm

Contract length: 8 months

Salary:
From £14.50 per hour

Schedule: