Receptionist - London, United Kingdom - Energy Institute

Energy Institute

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Receptionist FTE £25,000 - £29,000 (Part Time = 4 days pw) (100% office based)
Reporting to Office manager

Who we are:

Here at the Energy Institute (EI) we endeavour to find talent that will live and breathe our values.

We pride ourselves on our values and show this through ensuring that
we are inclusive by treating each other with care and respect.

Our goal is to continually
build trust through open and professional collaboration within all areas of the EI throughout employee's own teams and the business.

At the centre of all that we do here at the EI we always strive to exude our desire of being
passionate about making a difference not only within our own organisation but within the energy sector as a whole.

We are a global, independent network of professionals spanning the world of energy, convening and facilitating debate, championing evidence and sharing fresh ideas.

Energy professionals of all ages, genders, backgrounds and disciplines look to us for the knowledge, skills and good practice they need to pursue impactful careers in this vital, fast-evolving field.

What you'll do:

Taking and directing calls, through a switchboard
Completing administrative tasks like filing and delivering and accepting mail
Opening and sorting mail
Cleaning, organising, and maintaining the reception area
Keeping basic office supplies like pens stocked and accessible to visitors
Ordering supplies for the rest of the office
Signing in staff and visitors, supplying them visitor's badges (if required)
Using speaker system as needed to speak to visitors via the intercom as a security check
Maintaining front door security and reporting any suspicious activity
Maintaining the meeting room booking system
Logging staff sickness and maintaining records
Arranging for catering for meetings and daily office use
Scheduling courier and travel arrangements
Greeting visitors to the facility warmly and offering them help immediately
Providing customer support and taking messages
Answering questions about products or services offered via Live Chat function
Managing the Info inbox and responding & forwarding in a timely manner
Answering questions about office hours and who is in the office at any given time
Interacting with other departments such as IT when staff and visitors need more technical assistance
Scheduling appointments and meeting times
Representing the business with a positive attitude and professional appearance
Engaging in public relations and meeting room marketing
Covering other team duties in times of absence
Required to work outside normal working hours and extra days from time to time

The knowledge, experience and qualifications you need:

Reception and good customer service experience
The ability to deal tactfully, calmly, and effectively with a wide range of people from within and outside the organisation
Excellent telephone manner and the ability to communicate effectively at all levels
Experience of using switchboard and inhouse IT systems
Experience of dealing with the public
Previous experience of working in a team
Knowledge of Microsoft Office software
Able to communicate effectively both orally and in writing
Ability to use own judgement, resourcefulness and common sense
Ability to work without direct supervision and determine own workload priorities
Able to work under pressure and able to work in a changing environment
Pleasant and articulate manner
Flexible in relation to working hours
Good attendance record in previous employments
An understanding, acceptance and adherence to the need for strict confidentiality
Approachable & positive attitude
Good general education, GCSE grade A-C, or equivalent, in English & Maths
Customer service qualifications desirable