Customer Service Agent - Sheffield, United Kingdom - Driver Hire Sheffield

Driver Hire Sheffield

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Customer Service Agent is an important role and is often the first point of contact for customers.

_About the role:
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Hours:Wednesday
: 8am - 17:30pm, Thur
: 8am - 17:30pm, Fri**: 8am - 17:30pm
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Saturday: 8am - 15:00pm &
Sunday: 8am - 13:00pm

You will be having regular customer contact answering calls, accepting bookings & plan out drivers runs
A key part of this role will be working together in locating vehicles either from your own branch, or across the UK network to fulfil all bookings
Respond to bookings and schedule deliveries and collections with SLA liaising with customers to confirm requirements
Must ensure all vehicles are collected and delivered on time and having a confident attitude is vital to achieve this.
Action insurance requirements for bookings as required
Action any vehicle administration requirements
Must communicate effectively to colleagues within your team and across the business to achieve the business target
Escalate any issues as appropriate ( E.G. Vehicle damage) and complete the appropriate paperwork

_Responsibilities_

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