Service Support Administrator - Richmond, United Kingdom - Harris Jones Recruitment

Harris Jones Recruitment

Verified Company

Richmond, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Support Administrator - based on site in Richmond, Surrey. Working 9am - 5.30pm Monday - Friday. up to £22,500 & quarterly bonus, post probation - training & career progression
Established, fast-growing company - the role of Service Support Administrator is an integral part of the company. You will enjoy working as part of a small, friendly, collaborative team in offices in Richmond. You will be given excellent training and anopportunity to progress as the company continues to grow.

The company are specialists in indoor environment solutions (ventilation and air conditioning) offering design, installation, and maintenance of their systems.

The role of Service Support Administrator is a varied and interesting role in a busy office with lots of customer liaison and a variety of administrative duties.

Some of the key duties include:

Answering incoming calls from customers and log details accurately into the system
Managing the service enquiries inbox and transferring leads onto the system accurately
Creating quotations and sending to the customer including managing block customer bookings
Identify upsell options and multiple service booking opportunities

Qualities and experience needed to be successful in the role of Service Support Administrator

Telephone confidence is a must. This role has a lot of phone liaison with customers every single day.
Organisation and accuracy are also absolutely key as is the ability to handle several dozen incoming requests daily. Planning and multitasking skills are essential. You must thrive in a process driven environment but be flexible at the same time
You will need to demonstrate a passion for providing excellent Customer Service, going above and beyond expectations and developing professional working relationships with clients and your team.