Head of Trade Support - London, United Kingdom - Northern Trust Corp.

Northern Trust Corp.

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.

With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role/ Department:

Northern Trust provides their clients with comprehensive Investment Operations Outsourcing (IOO) middle office solutions covering the full universe of: Trade services; asset services; client reporting; performance measurement; derivatives operations and collateral management.

This role is a senior point of contact for the above services and accountable for the service delivery of these functions.

You will be required to effectively collaborate across all management levels - with both IOO clients and regional IOO/GFS stakeholders (both onshore and offshore); ensure respective Market Operation functions deliver on client service KPIs; strategize and deliver change for optimal growth; input into Control/Risk reviews and support the wider IOO business in meeting Objectives and Key Results (OKRs).

Key Responsibilities

Manage and lead Market Operations through Corporate, Client and IOO specific initiatives.
Manage and oversee direct reports including associated tasks such as 121s and performance reviews.
Work closely with India management on the performance of Offshore teams
Attend monthly service meetings; undertake due diligence reviews as and when required; discuss/agree service remediation's and process improvements.
Manage and resolve operational conflicts and client escalations that may impact service delivery to IOO clients.
Represent Market Operations on IOO RFP business requests.
Represent Market Operations on Corporate and IOO Control/Risk reviews.
Represent Market Operations on Project Steer Co's.
Review and signoff incident reports.
Work closely with the IOO Product team on that latest market and technological advancements to enhance the Market Operations service.
Work closely with the IOO management group to improve the general IOO service with a focus on creating efficiency; improving controls; and mitigating operational risk.

Market Knowledge

FCA Principles
Knowledge of tradable instrument types
Bonds; Equities; FFX; Repos; Cash Instruments; Unit Trusts.
Knowledge of market and central depository practices.
Understands the trade lifecycle from Execution through to Settlement.
Experience of Market Systems
Xceptor; CTM; ALERT; MISYS; CLS; Bloomberg; Failstation.
NT Systems (if applicable)
WTS (Web Trade Services); Fundmaster; TLM

Key Skills

Effective communication skill's ; verbal ; nonverbal and written.
Demonstrated ability to communicate at levels.
Extensive client facing experience.
Personal accountability and resilience.
Good networking skills.
Strong interpersonal skills.
Effective prioritisation and delegation.
Technical/Digital proficiency.
Strong understanding of Middle Office functions acquired through related work experience.
Proven track record of managerial oversight and/or leadership.
Previous exposure to dealing with senior management, both internally and externally.
Highly flexible and adaptable to change.
Solid understanding of Fund Admin; Transfer Agency and Custody functions.
IOC qualified (Minimum).

Working with Us:
As a Northern Trust partner, greater achievements await.

You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

Reasonable accommodation

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.