Client Relations Senior Administrator - Aberdeen, United Kingdom - Thorpe Molloy McCulloch Recruitment

Thorpe Molloy McCulloch Recruitment
Thorpe Molloy McCulloch Recruitment
Verified Company
Aberdeen, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Client Relations Senior Administrator - VR/27300:


Status:
Permanent


Location:
Aberdeen


Ref:
VR/27300


Rate:
Available Upon Request


Though reporting into Facilities Manager, as Client Relations Senior Administrator you will hold supervisory duties to the front of house team.


Main duties and responsibilities

Administration:

  • Ensuring a high level of customer service is maintained at reception and that clients/visitors have a safe and positive experience in line with company ethos and values.
  • Using inhouse database to book wellbeing services appointments for clients and follow up reminders.
  • Signposting the range of services to clients and refer their needs on to the correct member of staff / volunteer.
  • Communicating clearly and effectively with the Administration Manager to ensure they are briefed with demands from the Client Relations Team.
  • Taking and managing room bookings and room set ups for charity, working closely with each department to ensure their needs are met.
  • Processing payments through company inhouse booking system for hospitality guests checking out of the facility.
  • Working closely with Income Generation Team to accept and process financial donations.

Management:

  • Guiding and supporting the Client Relations Team (including zero hours workers) to ensure they are developed in their roles.
  • Directly managing and appropriately delegating to the Client Relations Administrator.
  • Ensuring suitable weekend cover using a rotabased system for hospitality services using the bank of zero hours workers.
  • Being an active member of the database management group to ensure the consistent use of charitylog to accurately reflect client numbers for Board reporting.
  • Keeping clear monthly records, monitoring hospitality service bed usage and NHS funding.

Applicants to this role require

  • Proven experience within a busy administrative role.
  • Supervisory experience and working knowledge within hospitality would be beneficial.
  • Good IT knowledge within Microsoft Office.
  • The ability to work in fast paced environments with a positive, enthusiastic nature.

What's in it for me? (the applicant)

  • Supporting a local, valuable cause.
  • Experience within an administrative / supervisor role in the third sector.
TMM Recruitment
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