Master Technician - Brentford

Job summary

We are seeking an Accredited Master Technician to assist in providing a high quality and efficient vehicle service offering for our customers.

Responsibilities

• Complete scheduled vehicle servicing in line with manufacturer guidelines
• Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
• Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
• Liaise directly with customers and service advisors, providing outstanding customer service
• Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements
• Participate in ongoing training and development to ensure product and service knowledge is up to date
• Contribute to local and companywide process improvements and innovations
• Mentor and provide guidance to apprentice technicians, where applicable
• Assess tool and equipment requirements and communicate any related issues
• Make written and verbal reports on service and repair activity to the workshop controller in order to obtain authorisation
• Assist with development and training of other technicians
• Attend meetings and training programmes as required
• Perform other duties in support of other team members as required

Job description