IT Service Desk Technician - Reigate, United Kingdom - Connect2Surrey

Connect2Surrey
Connect2Surrey
Verified Company
Reigate, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

You will provide a first rate, fist line technical support service to our user base, helping to resolve issues, requests and queries efficiently and professionally, mainly using remote control tools, liaising with colleagues in 2nd and 3rd line teams toensure a quick and effective response under the agreed Service Level Targets.


  • Provide support for 10,000+ customers by telephone remote support
  • Accurately log incidents and ensure all relevant data is captured whilst logging the incident
  • Regularly update incidents logged on the Incident Management system and provide users with a technical solution


The team primarily work remotely from home, but 1 day per week is required in an office location at one of our 3 main office bases where we provide an IT Walk in Service, this comprises of 2-3 members of the team being on site per day on a rota basis.


For initial training, we may require you to be in an office for more than 1 day per week to be effectively trained and so you can meet members of the team.

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