Customer Success Consultant - London, United Kingdom - Career Moves Group

Career Moves Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Success Consultant

Location:
London

Length:
ASAP until 02/09/2023

Rate:
£28-32 p/h

Hours: 9am-6pm

The Customer Success Contractor will report to the Consumer Products Operations Manager.

They will ensure External Partners have a smooth experience throughout their partnership with our client, and will need to have a firm understanding of our internal operationsand tools.

You will be responsible for the user experience as it pertains to our core tools, providing world-class support and resolving every systems issue that comes your way.

You will also be responsible for tech education, including setting up new partnerson their first day, developing and deploying training resources for existing employees, and communicating with non-technical users

Responsibilities include:

Use your systems knowledge to successfully onboard new external partners and deepen their proficiency of our tools and workflows
Develop and effectively deploy new training materials tailored to different user groups all around the world
Partner with a variety of internal stakeholder teams, including Sales & Business Development (MS / Licensing), Legal, Finance, Operations, and Product Development, to understand the intricacies of a user's journey with our client's Consumer Products
Ensure users comply with general procedures set by our client's Consumer Products and partner with users who are experiencing challenges navigating the tool
Leverage 3P tools (namely Airtable) to automate workflows and find greater efficiencies
Analyze general user trends and suggest areas of improvement to Operations team

Qualifications include:

Language requirements: second European language (French, German, or Italian) would be plus
Minimum of 13 years in client management in B2B technology, IT, or System Administration on customer facing side
Track record of designing, implementing, or refining onboarding journeys and internal employee or external customer experience
Ability to learn and master new systems quickly
Strong problem solving and communication skills
Experience working in operational capacity that involves cross functional collaboration
Self motivated and relies on selfdiscipline and ability to set and meet deadlines
Reference postings: N-Tech specialist, Airtable customer success