Customer Care - Accrington, United Kingdom - Moneyline

Moneyline

Verified Company

Accrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you want to join an innovative leader in alternative lending who offer small loans that make a big difference? If you do, we are looking for great people to help us do great things

What you need to know
We have a fantastic opportunity for someoneto join our
Customer Care Team.
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Location: Remote working (Travel is required)

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Salary:
£20,080p.a

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Hours: Full time (35 hours pw) Monday to Saturday (5 days per week)
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Private pension scheme:5% employer & 3% employee
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Holidays: 25 days holiday + bank holidays pro rata for part time
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Benefits: Life insurance

Death in Service (3 x times annual salary)Medical cashback plan (reimbursement cost of optical/dental/other appointments/treatments)

Employee assistance programme
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Development: Full training will be provided
The Opportunity

The role is to support our customers that need additional support through their Moneyline journey and to do whatever we can to help improve the customers access to affordable credit.

Every role at Moneyline is responsible for giving all our customers the Moneyline Customer First experience by offering a positive and personal experience in every interaction.

As for your personal development, we've created the People Kit which is a framework to support you as you grow.

From the day you join us, you'll have ongoing training and development opportunities that will help you develop your career.

Digital Inclusion

Be the champion of digital inclusion and the main point of contact for digital inclusion questions along with the Customer Care Manager.
Observe firsthand the common issues/questions customers have with regards to engaging with their loan digitally.
Understand in detail each of our financial resilience products.
Support the Customer Care Manager with training materials and case studies.

Customer

Ensure you deliver a great customer experience in line with Moneyline expectations.
Support the customer through the journey of InBest, budgeting, debt advice.
Use external and internal resources to support customers.

Removing barriers

Actively contact existing customers who are struggling and help reduce these barriers e.g., talk them through how to get online banking, send copies of bank statements and using the app.
Ensure you are compliant with all policies and processes and reacts in line with expectations.

Reporting

Keeping an accurate log of all digital inclusion activities to report back to the Customer Care Manager.

Other

When fully trained, support team members with their training.
Make sure you meet your own targets as set within the objectives.
Complete all activities in line with company regulation and policy.

Who are we looking for?

We are looking for an ambitious and positive people who are great at speaking to customers face to face and over the phone.

Practical experience in delivering a great customer experience through verbal and nonverbal communications is something that is important to us.

You must be willing to travel to support with community events and to our central office for training

Required skills:

Ability to build rapport with different customer personalities
Ability to work successfully on their own initiative and within a team
Great computer literacy and mathematical skills
Great verbal and nonverbal communication skills
Ability to adapt to multiple demands
Listening skills
Great attention to detail
Willingness to learn
Friendly and outgoing

Who we are
We are on a mission to transform the way that low-income households access affordable financial products. Our people are the ones who make that possible. You would be joining a team of committed and talented individuals delivering a customer first experience in community finance.

Where do I apply?

Salary:
£20,080.00 per year

Benefits: