Workplace Experience Coordinator - London, United Kingdom - CBRE

CBRE

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Posted- 04-Aug-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service, Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern IrelandCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

We are recruiting a Workplace Experience Coordinator to join the team located in London.

Role Summary:

Display a warm, friendly, professional greeting to all colleagues and visitors
Proactively engage and introduce themselves throughout the workplace
Collaborate and work closely with other teams and vendors to deliver an unparalleled experience to colleagues
Maintain all location and service information, including neighbourhood guides and colleague communications
Responsible for ensuring meeting rooms, pantries, and collaborative spaces are always up to standard, including proper setup, functionality of equipment, and stocked supply inventory
Respond to all colleague requests and complaints promptly in a friendly and professional manner; maintains accurate records of service requests and status
Provide coordination and support for delivery of Colleague Workplace Services including, but are not limited to: Concierge, Room Management, A/V Triage, Meeting & Event Support, Supply and Equipment Management, Workplace Onboarding, and Community Engagement Support
Responsible for always maintaining awareness of the colleague workspace; when applicable, submit maintenance requests and/or communicate with appropriate partners to address issues accordingly
Utilize and maintain integrity of databases and other digital tools associated with service delivery, as requested
Follow security and emergency procedures as defined for the property; respond to emergency situations in a calm, efficient manner; summon appropriate assistance and make appropriate notifications in accordance with operating procedures
Curate and administer of the Host platform and client materials customized to meet to the full Host experience; ensure client and company materials comply with client and company brand guidelines
Performs other duties as assigned

Experience Required:

Previous experience of people management and related experience (e.g. Front Desk, Concierge, Hospitality, Room Management or Customer Services roles) is essential
Demonstrated ability to deploy and maintain a consistently high quality of service at scale
Excellent writing and verbal communication skills
Personable and collaborative with a track record of working successfully across teams
Warm and engaging demeanour with ability to assess circumstances, empathize and offer help
Ability to respond effectively to the most sensitive issues

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE

HS Diploma or GED required. Prior Front Desk, Concierge, customer service or other hospitality experience preferred.
CERTIFICATES and/or LICENSES
None.
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation.

FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.