Medical Secretary - Torquay, United Kingdom - Torbay and South Devon NHS Foundation Trust

Torbay and South Devon NHS Foundation Trust

Verified Company

Torquay, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered.

To support the Admin Team Leaders to undertake change management.

To ensure that patients are treated with courtesy, dignity and respect.

Health Careers |

To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GP's and other external agencies.

This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.

To communicate effectively in writing and verbally on a daily basis.

To ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed.

To independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate.

All clinic outcomes must be recorded accurately and complete or amend any that have not been done.

Taking and transcribing formal minutes if required.

To open and act on correspondence received and bring to the attention of the clinician along with the medical notes.

To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department.

To plan and organise own workload efficiently and to highlight any concerns to the Admin Team Leaders.

To produce and update Standard Operating Procedures (SOP) for all aspects of the Medical Secretary role.

The Diabetes, Endocrinology & Nephrology Department at Torbay Hospital is based in Hengrave House.

We work as a close multi-disciplinary team which consists of Consultant, nursing staff, dietitians, administrative team, Specialty Doctors, and Specialist Registrars.

We carry out assessment, investigations and treatment of patients with a variety of diabetic, endocrine and renal concerns. We also provide a weight management service.

To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GP's and other external agencies.

This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.

To review discharge summaries and ensure investigations/appointments are booked appropriately

To train and support new/less experienced staff within the team

To ensure that private, overseas and Scottish/Welsh and Northern Irish patients for out/in-patients are identified and documented appropriately

To support any Secretarial Assistants within the department in their role and ensure compliance with Standard Operating Procedures

To communicate effectively in writing and verbally on a daily basis

To ensure that all clinical and non-clinical correspondence is typed within local targets, using the Infoflex system. (Audio and copy typing).

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.