Customer Services Coordinator - Kingswinford, United Kingdom - HR Caddy

Description

Maped Helix, the world leader in educational accessories, is an independent, family-owned stationery brand.

Present on 5 continents and in over 120 countries, with 1890 employees in 18 overseas subsidiaries and 4 production sites, we have been designing and manufacturing our products since 1887.

At Maped we dedicate all our ingenuity to helping children to learn


Our mission:
to give every child the power to change the world with their own hands. "Tomorrow is in your hands"

We put education, social awareness and environmental impact at the heart of all our decisions, designing products that stimulate children's imagination and imbue them with a constant desire to carry on learning.

At Maped Helix, everyone has a role to play in the transformation of the company and of the world around us.

And why shouldn't your future role be as a Supervisor in our warehouse?


Job Role & Purpose:

You will process and arrange the shipment of all orders and deal with any related documentation process and follow up queries.

Key Duties & Responsibilities:

• Process sales/sample orders onto the SAP system
• Prepare proforma invoices as required.
• Confirm Pricing and Products with Customers prior to shipment.
• Release samples and sample order for picking an packing to the UK warehouse and give instructions as needed
• Liaise with other departments regarding stock management
• Book orders for despatch/collection with freight forwarder
• Ensure orders are despatched in line with customer date requirements
• Raise the relevant documentation to accompany the shipment and distribute to the relevant parties

Your keys to success in your new challenge:

• Good telephone manner
• Good computer literacy
• Excellent attention to detail and enthusiastic work ethic
• Strong organisational and interpersonal skills
• Knowledge of SAP would be desirable

Hours of work Monday to Thursday 8.30am to 5.15pm and Friday 8.30am to 1.15pm


Salary:
£23,000 increasing to £25,500 on successful completion of probation period

Individual perspectives, unique ways of thinking - our employees are as varied as our products. As an equal opportunities employer Maped Helix welcome people from all backgrounds, ethnicities, cultures and experiences


Salary:
From £23,000.00 per year


Benefits:

• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• KINGSWINFORD: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Services: 1 year (required)

Work Location:
Hybrid remote in KINGSWINFORD