Application Support Specialist - Leeds, United Kingdom - UK Health Security Agency

UK Health Security Agency
UK Health Security Agency
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Details:


Reference number:


Salary:

- £24,091 - £28,195
Job grade:


  • Executive Officer
    Contract type:
  • Permanent
    Type of role:
  • Administration / Corporate Support
    Working pattern:
  • Flexible working, Full-time, Job share, Part-time
    Number of jobs available:
  • 3Contents
Location

About the job


Benefits:

Things you need to know

Location

  • Blenheim House, Leeds/RemotelyAbout the job

Job summary:


The role will also ensure that system champions are supported and provided with appropriate training, resources, and guidance to enable them to deliver effective training in their units.


(Option 2) If Site based, state the following;

Site Location:
Leeds - Blenheim House/Remotely (with travel to other UKHSA locations if required) Hybrid working available.
- *Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available. *_


Job description:


At the United Kingdom Health Security Agency (UKHSA) our mission is to provide health security for the nation by protecting from infectious disease and external hazards.

We are a trusted source of advice to government and to the public, focusing on reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.

Our mission is challenging, innovative and in the spotlight.

We will work to ensure our people have the diverse skills, experiences and backgrounds we need to thrive, that our employees are representative of the communities we serve and feel valued and enabled to play their part in delivering our work.


Creating our working culture is an ongoing process which we are developing by listening and learning together, hearing and acting upon diverse voices and opinions to develop a common sense of identity and effective ways of working.


Working for the UKHSA

Working Pattern - Full Time, Hybrid


MAIN DUTIES AND RESPONSIBILITIES

  • Provide service desk support to users and teams within the organization, and to external clients when required.
  • Providing communication and support to users regarding system updates
  • Assisting with systems enhancement activities including testing support workflows
  • Monitoring the ticketing system and ensure comprehensive database of queries and resolutions is kept up to date.
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues
  • Monitor existing systems and recommend opportunities for new system developments
  • Prepare and maintain reports to support SLAs and performance monitoring
  • Support training to the users regarding any system developments
  • Monitoring system availability and provide proactive communication with operations team and users
  • Supporting appropriate testing on all systems prior to live implementation (business acceptance testing, user acceptance testing) when required
  • Support the development and maintenance of user documentation as appropriate, providing any information that might assist in help desk support and/or training of users
  • Communicate and engage effectively with a range of people, including internal and external system users. This will include dealing with enquiries promptly and courteously, escalating when required

Other

  • The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager.
  • The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of UKHSA.

PROFESSIONAL DEVELOPMENT

  • Identify, discuss and action own professional performance and training / development needs with your line manager through appraisal / individual development plan. Attending internal / external training events
  • To participate in all mandatory training as required, i.e. fire safety, information governance and all other mandatory training.

KEY WORKING RELATIONSHIPS
The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal and external to UKHSA


This will include:

Internal

  • HPZone and CIMS support team, including suppliers.
  • Corporate service colleagues (e.g., IT, HR and Finance)
  • Relevant specialist services where applicable

External

  • Third party supplier of CIMS design and development
  • Third party engagement support suppliers
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive.

The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.


Person specification:


Essential Criteria:


  • Excellent customer service and relationship management experience with experience of promoting process improvement.
  • Attention to detail combined
More jobs from UK Health Security Agency
See all jobs of UK Health Security Agency