Case Management Systems Support Officer - Halifax, United Kingdom - Calderdale Council

Calderdale Council
Calderdale Council
Verified Company
Halifax, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Application closing date
25/06/202- Location
Halifax

  • Salary
Scale 3 /4 £21,575 - £24,054 per annum

  • Package
37 hours per week, permanent

  • Job category/type
Council

  • Job description
    Post Ref: CC632
  • In recognition of the importance of the systems for Case Management, which support the Childrens and Adults social care directorates, we are recruiting two System Support (Level 1) Officers. These two newly created roles will work within a team comprising three Level 2 support analysts, reporting directly to the Team Leader
  • System & Quality. As a key member of the Support Team, you will have the opportunity to identify areas of development and contribute to the improvement in the quality of service offered.
  • This is a varied role with the scope to be involved in exciting projects as the business systems change and will suit an individual looking for challenge and development opportunities.

What you will be doing as the System Support Officer:


  • Support and maintain the key social care business systems by responding to and resolving support (Helpdesk) calls logged by colleagues. You will need to work on a rota system to ensure the Helpdesk is covered between core Council working business hours (8.30am to 5.30pm) 37 hours / week.
  • Contribute to the monitoring, management and improvement of the data quality within the systems.
  • Engage effectively with colleagues to continually assess, review and improve the systems and related business procedures.
  • Work closely with colleagues and contract consultants to manage and implement the change from the existing inhouse case systems to the new case management systems.

What we are looking for - someone with:

  • Excellent verbal and written communication skills, with an eye for detail and quality.
  • Patience to assist others to improve their own skills and understanding of the systems.
  • Strong research, investigation and analysis skills with the ability to selfteach.
  • A good level of competence and interest in ICT systems and a willingness to constantly learn.
  • Level 3 GCSEs (or equivalent) in Maths, English and/or an IT qualification (GCSE or equivalent or above)
  • Experience in using standard office IT systems (Outlook, TEAMS, Word, Excel, Powerpoint).

What we offer:


  • Hybrid working a balance between working from home and from a designated Council workplace allocation, with attendance at other workplaces as required.
  • Annual Leave minimum of 26 days per year, increasing to 31 days with length of service.

Closing Date: 25th June 2023

Interview Date: 17th July 2023

  • We may utilise digital interview methods. On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change. We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.
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