Customer Services Administrator - Bury St. Edmunds, United Kingdom - Hales Jobs

Hales Jobs
Hales Jobs
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Bury St. Edmunds, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Service Coordinator

Salary DOE

Monday to Friday

37.5 hours per week


Main duties and responsibilities:

  • Process all orders received promptly with attention to any special instructions, deals or promotions.
  • Ensure that all orders transmitted by Electronic Data Interchange (EDI) have been thoroughly examined
  • Directly liaise with customers as required to establish, maintain, and develop positive working relationships
  • Process all outstanding debits/credits.
  • Respond to customer queries and provide a satisfactory conclusion for both the customer and company.
  • Liaise with hauliers to organise or rearrange delivery of customer orders, investigate complaints or other haulier related matters.
  • Ensure that all paperwork is up to date, filed and documented in accordance with current working practice.
  • To maintain and deliver a competent level of cover for the reception desk as required
  • General Administrative duties as required

Key Skills:

  • Self-Motivated and confident
  • Can do approach
  • Be able to provide excellent customer service
  • Able to work proactively
  • Good communicator and be able to build excellent working relationships
  • Be able to work in a busy environment

Job Information:


  • Job Reference: J37203_
  • Salary: Negotiable
  • Salary From: £20000
  • Salary To: £22000
  • Job Industries: Call Centre and Customer Service
  • Job Locations: Bury St Edmunds, Suffolk
  • Job Types: Permanent
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