Patient Services Team Lead - Haywards Heath, United Kingdom - Nuffield Health

Nuffield Health
Nuffield Health
Verified Company
Haywards Heath, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

HEAD OFFICE
Patient Services Team Lead

Patient Services Team Lead


Nuffield Health Haywards Heath Hospital | Customer Service | Permanent | Full Time | 37.5 hours per week | Up to £25,000.

00 per annum depending on experience

Nuffield Health is Britain's largest and most pioneering healthcare charity, integrating fitness and well-being, prevention and cure.

We've brought together our hospitals, clinics, fitness & wellbeing centres as well as our diagnostic units into one holistic healthcare service provided from over 200 locations.

A not-for-profit organisation, we reinvest every penny we make into helping the people of Britain to lead healthier, happier lives.

In today's healthcare market, we're in an enviably strong position.


We'll give you the opportunity to make full use of your skills as part of an organisation that values and respects you.

At Nuffield Health, your role is equally about empathy and expertise. It's not only about making correct assessments per protocols, but also about giving patients reassurance and support.

You'll be part of a close-knit team with matron-led care and consultant-led service. This role will give you opportunities to work with leading practitioners and to experience new practices, equipment and facilities. This is an excellent chance for you to develop your career and gain a wide range of skills. Excellent people skills are essential, as you will be working closely both with patients and the hospital team.

Responsibilities of Patient Services Team Leader

Responsible for the smooth running of the bookings administration function

Providing training and induction programme for all new starters within the team.

Manage and update CMA regulation documents

Attend weekly hospital capacity meetings and carry out actions

Complete daily activities i.e. Datix, Uniform orders, Duty Rotas, Additional Hours requests, Annual leave requests

Setting standards to team members, presenting a professional outlook around business and strategic decisions


Fully trained on all areas of the booking function (Admissions, Outpatients, NHS and Pre Assessment) to enable cover if required and or support for the team should they have any issues.

Be able to follow the recruitment process and conduct interviews when required

Responsibility for Workday sign off process in absence of Sales and Services Manager

Manage your time to coach and develop others as required, completing staff return to work forms

Complete 1-2-1 meetings and chair regular team meetings.

Works closely with the heads of all departments to ensure smooth and efficient admin processes.


To provide clinic support, including but not limited to:
Admit/Discharge patients

Switchboard

Payments

Face to Face Enquiries

Manage Small Team

Opening/Closing of Reception Area

Liaise with all Head of Department Teams

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Nuffield Health Haywards Heath Hospital


Opened in 1993 and close to the centre of Haywards Heath, the Nuffield Health Haywards Heath Hospital provides a wide range of medical services from minor procedures through to major surgical specialties.

With three theatres, comprehensive outpatient facilities and 26 en-suite beds, ours is a well-planned hospital with a clean, modern environment.

We are proud of our consistently high standards of patient care which is delivered by our fantastic team throughout the whole patient journey.

Join Nuffield Health and create the future you want, today.

It starts with you.
More jobs from Nuffield Health
See all jobs of Nuffield Health