Breakdown Controller - Normanton, United Kingdom - Welfare Hire Nationwide Limited

Welfare Hire Nationwide Limited
Welfare Hire Nationwide Limited
Verified Company
Normanton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Type:
Permanent, Full-time


Working hours:
Mon - Fri, 8am - 5pm.


Job Function:
To ensure the smooth, efficient and cost-effective running of the breakdown / technical function.


Reporting to:
Service Desk Manager


Liaising with:
Depot Managers, Field Service Engineers, Customers, 3rd Party Garages etc


Responsibilities:


  • Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support for all equipment.
  • Communicating with customers and giving regular progress updates on vehicle repair status.
  • Logging and creation of jobs on Syrinx.
  • Allocation of unit/light breakdowns to Field Service Engineers.
  • Efficiently scheduling routine servicing by Field Service Engineers.
  • Ensure vehicle downtime is kept to an absolute minimum.
  • Processing manual job sheets.
  • Ensure all records are maintained on Syrinx.
  • Produce various reports based on breakdowns / services.
  • Provide a high level of accuracy and detail on all records created within Syrinx.
  • Follow company's Employee handbook policies and procedures.
  • Any other duties requested by your manager.

Requirements:


  • Excellent telephone manner.
  • Experience in a similar role (desirable, full training will be provided)
  • Excellent communication skills both verbal and written.
  • Good PC skills including use of Outlook, Word & Excel.
  • Excellent organisational skills.
  • Ability to work well under pressure and to tight deadlines.
  • Good multitasking and teamwork skills
  • Ability to work well alone.
  • Excellent attention to detail.

Job Types:
Full-time, Permanent


Salary:
Up to £26,990.00 per year


Benefits:


  • Bereavement leave
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking
  • Referral programme
  • Sick pay

Schedule:

  • Monday to Friday
  • No weekends

Work Location:
In person
More jobs from Welfare Hire Nationwide Limited
See all jobs of Welfare Hire Nationwide Limited