Employee Benefits Account Manager - Birmingham, United Kingdom - NFP Europe

NFP Europe

Verified Company

Birmingham, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role:

We are recruiting for an
Employee Benefits Account Manager, to join our busy team in either
Birmingham or Bromsgrove. You will have responsibility for liaising with product providers, human resources and other third parties, as well as conducting client research consisting of in-depth analysis of many different types of financialcontracts.

Overview of duties:

Responding promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances, including scheduling of renewals and reenrolment dates.
Supporting Consultants to onboard new clients ensuring the benefit package meets the clients needs and all reports/market analysis/account manager process guides/summary of benefits are produced within agreed timeframes
Working in conjunction with the relevant Consultant ensuring that client expectations are exceeded in terms of the service levels and information provided
Working in line with the agreed minimum standards and process guides for Account Management ensuring that all clients receive outstanding customer service.
Generating market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio ensuring this information is promptly recorded and passed onto the relevant person.
Keeping the backoffice system up to date with client information and provider contacts to ensure that high levels of customer service are delivered. Ensuring that all commission/fee expectation information is recorded correctly and in line with the NFPminimum standards.
Attending client meetings/conference calls both with Consultants and individually as appropriate.
Producing detailed policy summaries, recommendation reports and portfolio valuations for client review meetings ensuring appropriate sign off has been obtained and clients receive the most up to date and relevant information and guidance.
Ensuring that all activities are fully compliant to protect client interest and NFP.
Ensuring Knowledge is refreshed and up to date concerning products, liaising with Head of Risk as well as Providers.
Keeping up to date with professional development, including working towards the relevant qualifications and recording this in the correct manner.
Providing accurate and clear management information to AM Team Leader as required.

Person specification:

Knowledge, skills and abilities:

A passion for delivering customer service excellence.
Ability to articulate clearly either verbally or in written communication, as well as possessing excellent listening skills.
Capable of problem solving and coming up with new ideas.
Ability to work at a fast pace, yet still possessing excellent attention to detail skills.
Excellent organiser including time management and prioritisation.

Education and experience:

BA or BS degree preferred or equivalent experience

Key information:

Salary:
Competitive depending upon experience**Hours
:35 hours Monday - Friday

Location**:
Birmingham or Bromsgrove

Benefits:25 days holiday + bank holidays, online Doctor, private medical insurance, cycle to work scheme etc

**If this sounds like something you are interested in please apply, or contact Paige Hughes for further information.