Head of Infrastructure - Doncaster, United Kingdom - Key IVR Ltd

Description

Head of Infrastructure

Location:
Doncaster, UK


Reports to:
Enterprise CTO


Working Hours: 9:00 am - 5:30 pm Monday to Friday


Salary:
Negotiable based on experience


Travel:
There will be a requirement to travel, on limited occasions, to the data center locations within the UK


Description of the Role:

• Architectural design of the infrastructure and its continual improvement
• Security standards and adherence to the required best practice and legislation
• Management of the infrastructure team
• Managing and monitoring all Key IVR environments with the infrastructure team
• Management of all infrastructure support tickets and tasks daily
• Undertaking a full investigation into reported issues
• Identifying solutions for the resolution of common issues
• Management of Maintenance and security patches within all environments
• Managing local hardware and infrastructure
• Managing the implementation and management of infrastructure within the production environments
• Working within the Enterprise CTO to deliver continual improvements and efficiencies throughout Key IVR's various environments.
• Managing the delivery of key Infrastructure projects

This role will require you to work in both a single and team environment and requires the ability to be able to multi-task, key to this role will be the ability to prioritize workloads and work to defined deadlines.

Key Responsibilities:


General

• Production of internal and external client reporting when issues are identified
• Lead the daily team standup.
• Creating documentation for issues resolution where applicable
• Management of the release of software and hardware updates
• Assistance with internal investigations where required
• Conducting security audits and regular checks
• Management of the infrastructure team

daily

• Maintain the operation of all Key IVR environments.
• Ensure Adherence to the required security standards and actively work to improve them.
• Architecture of the infrastructure environment across all areas of the business

System Maintenance

• Responsible for the maintenance and configuration of computer systems, network servers, and virtualization
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritising problems, and assessing the impact of issues.
• Produce documentation and technical specifications for planning and implementing new or upgrades of IT infrastructure.
• Management of backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Management of the System and network security

System Support

• Daily management of infrastructure and security tasks
• Triage and the investigation of defined tasks
• Implement resolution for assigned tasks
• Conducting root cause analysis against reported faults
• Assisting with Security and ISO training of the employees
• Software License management
• Communication of assigned task status within the business
• Assisting business team members with Client issues

Security

• Working as a member of the internal security team to continually evaluate risks and threats.
• Working with the security team to implement new controls or evolve existing controls in order to maintain the strict security levels Key IVR requires
• Working as a member of the security team to implement and continually evolve the required security accreditations for PCI DSS, ISO27001 and Cyber Essentials

Personal qualities:

This role requires you to possess the following characteristics:

• Strong communication skills with the ability to communicate at all business levels
• Logical thought process for both investigation purposes and solution design
• Ability to manage time effectively to achieve the defined tasks within the deadlines set by the business
• Ability to work under your own initiative
• Ability to work to deadlines under pressure
• Selfmotivating
• Attention to detail
• Confidence to question and challenge decisions
• Enthusiastic with a positive attitude
• Conscientious with an excellent attendance record
• Motivated through the delivery of a quality service

Technical Skills (Essential):

• Minimum of 5 years' experience in the design, implementation, administration and management of the following o Microsoft Windows servers o Microsoft Active directory o VMWare virtualisation environments o Microsoft Hyper V environments o Microsoft Exchange server o Network security to include multifactor authentication technologies o Network storage devices o Centrally managed Anti Virus solution o Centralised patch management and deployments o Firewall security appliances and the associated rules and access controls o Network switch administration to Include Vlans o Azure Cloud environment
• Ability to work with power shell
• Strong working knowledge of Microsoft SQL server

Technical Skills (Beneficial):

• Previous experience in database adm