Food and Beverage Supervisor - London, United Kingdom - DOUBLETREE LONDON HYDE PARK HOTEL

Description

URBAN MEADOW RESTAURANT Supervisor

Job Description and Person SPECIFICATION

Scope and General Purpose:

With the ability of being able to work off own initiative and in a highly organised manner, communicating openly and honestly will ensure 'Urban Meadow' becomes the successful destination venue it is designed to be.

As the restaurant Team Leader you will play a pivotal role in delivering the business results.
Enjoyment of working in a high-pressured, fast paced environment is a key attribute whilst ensuring the team are trained to provide the flawless service our customers deserve each and every time


Responsible for:

Team members


Responsible to:

Restaurant and Bars Incharge / Operations Manager


Key Communications with:


External
Urban Meadow Customers

Suppliers


Internal
Employees and Managers (working in 'Urban Meadow' and the hotel)Westmont and Hilton Executives
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An industry leading Team Member Travel Programme with head-spinning discounts on room rates and Food and Beverage
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Learning and development opportunities throughout the year and through Hilton University
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A stable and comfortable work environment along with all the tools and trainings to do your job
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A free meal while on duty
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Yearly increasing holiday allowance to up to 33 days
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A real chance to grow your career where internal promotions are always considered as first option
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A smart uniform to wear with pride
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Team Member Referral Programme

Key Accountabilities:

• To ensure the food and service delivered to the highest of expectations and if not an ability to rectify in a way that guest's feel satisfied
• To ensure the ambience and atmosphere is clean, fun, friendly and inviting
• To demonstrate in depth knowledge of both the food and beverage menu with an ability to impart this knowledge to the whole team
• To lead in a manner that befits the role and ensure the whole team do likewise

People

• To manage the business through a handson, proactive approach
• To have handson approach to the service ensuring at all times awareness of how the shift is progressing. Also pro

- active in engaging both guests and staff to deliver the best possible customer experience

• To provide fun and informative briefings at the beginning and end of every shift
• To build relationships with the other departments and communicate in a professional manner
• To actively participate in the recruitment and development of team members ensuring 'Urban Meadow's' procedures are followed at all time
• To complete Return to Work interviews will absent team members communicating any issues to the Manager
• To champion Fourth in teaching new starters how to process holiday, view their payslips and update their personal details
• To support the Manager in delivering regular, motivational team meetings ensuring minutes are typed up and submitted to HR within 3 days

Quality

• To ensure all food and beverage delivered to our customers meets standards
• To ensure bookings are handled in a proactive, professional and business friendly manner
• To ensure the shift is set for success and that all items are available
• To provide effective handovers to next shift, highlighting any potential issues
• To effectively build relationships with customers to enhance the experience and drive repeat business
• To complete paperwork for each shift, including any health and safety that may be required
• To follow open and close procedures checking team members have opened their sections and closed their sections in the correct manner

Profit

• To lead by example and upsell at every opportunity
• To identify new sales opportunities
• Proactively monitor on a daily on going basis staffing levels as required to meet current demand
• To organise shift incentives to ensure sales budgets and service are delivered
• To actively participate in stock ordering ensuring costs are in line with budget whilst maintaining availability at all times
• To monitor and communicate rota changes
• To ensure customer feedback is handled in a professional and effective manner
• To complete the time and attendance module on a shift basis
• To ensure all staff have login access to the fourth system
• To work with the Manager in the processing of the weekly payroll ensuring it is accurate and meets the required timeframes
• To post all dockets on the inhouse system highlighting any discrepancies
• To adhere to key and cash handling procedures, including balancing and paying in the shifts takings, voids and refunds agreed and signed off
• To post all dockets on the inhouse system highlighting any discrepancies

including MEA

• To be involved in the quarterly stocktakes for china, glass and cutlery

General

• To attend training when required
• To be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work
• To participate in your annu