Digital Operations Assistant - Manchester, United Kingdom - Coop

Description

Digital Operations Assistant
£21,220 - £27,000 plus benefits (Work Level 6B)
Manchester city centre.

We're looking for a digital operations assistant to help us deliver our exciting new food digital strategy.

In this role, you'll support the digital customer manager in modernising and shaping the future of the way our customers and members shop at the Co-op.

We've come a long way from where we were, but there's more work to be done.

We're focusing on technology and how we can improve and automate operations to provide a better experience for our customers.

If you have a passion for serving our customers and the keen eye for detail we need, we can offer you the chance to build a career and develop your skills with a business that's using digital to make a difference in communities across the UK.

What you'll do:

- work with colleagues across the business to promote a more digital-focussed culture, gaining buy-in and explaining the benefits of our digital propositions from a customer perspective.

• Support with the development and delivery of training materials and tools to educate our store colleague and customer service advisors on how to manage our online customer offer.

- analyse internal data to spot trends/identifying areas for improvement or opportunities
- support the Digital Customer Manager with chairing and co-ordinating meetings.
- communicate effectively with all members of the team and wider business, escalating any issues outside your role to the appropriate department


This role will suit people who have:

• passion for Ecommerce

- excellent communication skills, with the ability to engage with different audiences, from store colleagues up to senior leaders or external
- the ability to present data in a meaningful and actionable way

• Microsoft Excel skills, you can confidently use tools such as VLOOKUPs and pivot tables

- a keen eye for detail and accuracy
- pro-active with the ability to work well as part of a team or alone


Why Co-op?
Here you'll do work that matters.

We're a commercial organisation with a purpose beyond profit, and as an interaction designer you'll have an opportunity to help us build a stronger Co-op and stronger communities.

You'll also get a package that includes:
- competitive salary
- coaching, training and support to help you develop
- pension with up to 10% employer contributions
- annual incentive scheme

• 28 days holiday (rising to 32 in line with service)

- discounts on Co-op products and services


Building an inclusive work environment
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.