Customer Service Advisor - Leicester, United Kingdom - Tokio Marine HCC

Tokio Marine HCC

Verified Company

Leicester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Job Title:

Customer Service Advisor

Reporting To:

Sales and Customer Services Team Leader

Division/Group:

Qdos Contractor

Direct Reports:

N/A

Salary:

Position Type:

Permanent

About the Qdos Contractor Division / Working Environment**Qdos Contractor is a division of Tokio Marine HCC, focussing on the sale of Insurance and Consultancy services to UK based freelancers and contractors.

Qdos is a fun and vibrant working environment.

This position will join a team of 6 Customer Service Advisors who all work enthusiastically towards team and individual sales targets.

Hybrid working:
Mon & Fri - work from home

Tues, Wed, Thurs - work in the office

Job Purpose:

You will also take ownership of a portfolio of customer accounts, delivering excellent customer service via both inbound and outbound communication.

Extensive training will be provided.

Key Responsibilities:

Contact clients to promote Qdos and the services we offer
Upsell and crosssell additional products
Liaise with underwriters regarding new insurance proposals
Adhere to compliance requirements
To maintain a high degree of product knowledge

Skills and Experience Specification:

Essential

Experience in delivering amazing customer service.
Experience with using CRM or equivalent systems.
Experience in talking to people over the phone.
Experience with working in an office environment.
Have strong active listening skills.
Enjoy working in a fastpaced team.
Are motivated to achieve positive results and reach targets.
Basic knowledge of Microsoft packages.

Desirable

Knowledge of insurance, the contractor market or the IR35 legislation.

Performance Objectives

The core objective of this role is to process the sale of insurance policies and other services to our clients.
To be considered a success the individual:
Must be able to effectively communicate details of policies to ensure the customer has a full understanding of the products they are purchasing.
Manage a portfolio of clients ensuring all renewal contact is made and achieve targeted renewal retention rates.
Must achieve the necessary Quality Assurance standards
Must achieve a high degree of performance across all areas of their role, hitting agreed benchmarks in the form of Key Performance Indicators
Must achieve the necessary performance targets which are set in relation to upselling of policies and additional products.

- "Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, Ireland, and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine group, and more than forty years of growth, profitability, and stability, we offer important insurance products that most people do not even know exist._

Just as we invest in our company, we invest in our employees' careers. We provide our employees a collaborative and rewarding environment within which to gain the knowledge, skills, and experience that lead to a rewarding career. Our products allow our customers to take on opportunity with confidence. In turn, our competitive salaries, attractive benefits, and potential for career growth allow you to take on opportunity with confidence."_ _#LI-NW1