Volunteer Support Officer - Glasgow, United Kingdom - Kilbryde Hospice

Description

KILBRYDE HOSPICE JOB DESCRIPTION

Job Title Volunteer Support Officer


Salary £24,894 - £27,281 depending on experience


Department Organisation wide


Reports to Chief Executive Officer

Kilbryde Hospice provides specialist palliative care services to the people of South

Lanarkshire. It is a specialist resource for those individuals receiving palliative care who have particularly complex needs.

The Hospice strives to meet the physical, emotional, social, and spiritual needs of patients and carers, offering support in coping with the practical implications of life-limiting illnesses.

Staff are required to provide the highest standard of patient-centred care possible, while promoting choice, dignity, self-esteem, and an enhanced quality of life.

The Hospice is a Company Limited by guarantee, and a registered charity, and is required by separate and differing legislation to meet finance, governance, and regulatory requirements.

JOB PURPOSE:

To be responsible for the development of volunteer services in all Kilbryde Hospice departments and services, including retail, based on national guidelines and regulatory standards.

Provide a comprehensive and volunteering advisory service both within Kilbryde
Hospice (in line with the development and implementation of the Hospice's Volunteer Strategy) and locally within South Lanarkshire.

Develop volunteering as an integral part of the Kilbryde workforce ensuring sustainability of service with scope to increase in the future.

To manage the recruitment, selection, training, organisational indication and ongoing support of all hospice volunteers and contribute to the development of the Kilbryde Hospice education programme.

KEY ACCOUNTABILITIES

You will lead on the development of the Volunteer Services including the recruitment, induction, and management of the Kilbryde Hospice Volunteer Programme.

Your key responsibilities will be:

• Support services and functions to develop volunteering roles; be creative in how to attract volunteers; undertake recruitment and induction; train and guide volunteers in alignment with the needs of services, functions, and the communities in which they work.
• Support departmental leads in the education and training of staff to effectively manage volunteers on a daytoday basis.
• Affiliate the hospice with and promote adherence to the Saltire Awards to engage with and acknowledge young volunteers and other volunteer specific quality accreditation marks e.g., Investing in Volunteers, Macmillan Volunteering Quality

Standards

• Human Resources/Recruitment/Role Descriptions/Volunteer Support Officer July 2023_

Better Impact Volunteer Portal.

• Promote a proactive, positive, and engaging approach to volunteering, encouraging innovation and best practice volunteer management and stewardship.
• Contribute to the development and implementation of volunteer policy updates and best practice adhering to Volunteers quality standards.
• Maintain accurate personnel records for volunteers in line with current data protection legislation and confidentiality requirements.
• Monitor activities and impact alongside the Chief Executive Officer to produce monthly reports for the Senior Management Team and Board of Directors
• Work flexibly to the demands of the volunteer service.
• To plan and organise volunteer services team.
• Empower departmental managers to provide leadership and direction for all volunteers, providing support and exchanging feedback.
• To maintain professional development through attending both inhouse and external training courses, seminars, and conferences. In doing so, to continuously develop knowledge, skills, and competence to carry out the duties of this role.
• Collaborate with other volunteer organisations locally and nationally.

Development of Volunteer Strategy and Policy

• To work with the Senior Management Team to develop policies, procedures, and standards for volunteer involvement across the hospice.
• To develop the Volunteer Strategy, identifying volunteering opportunities within each service area.
• To ensure an uptodate knowledge base is shared throughout the Volunteer

Services Team regarding changes in legislation and best practice.

• The post holder will be asked to attend Board and Management Team meetings
• To audit and develop quality standards and evaluate the effectiveness of the services provided by volunteers to the organisation in partnership with the Management Team.
• To produce statistical reports relating to volunteers as required by Management Team.
• Human Resources/Recruitment/Role Descriptions/Volunteer Support Officer July 2023_

Collaboration and Partners

• To plan, manage and evaluate volunteer projects both internally and as a wider collaborative and provide liaison between staff, partners, and other external organisations as appropriate.
• To liaise with schools, colleges and local businesses who provide students or employees to support young peop