Care & Response Night Coordinator - Milton Keynes, United Kingdom - Milton-Keynes-Council

Milton-Keynes-Council
Milton-Keynes-Council
Verified Company
Milton Keynes, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job IntroductionWe're looking to recruit an experienced, enthusiastic and common-sense individual to join the managerial team who oversee our Overnight Home Care Service.

This service provides support to adults with a wide variety of care needs and enables them to remain living in their own homes.

You'll report to the registered manager of the service but will hold responsibility for the operational management of the service and will take the lead on managing your team of care staff.

This team provides care visits to our service users through the night, ensuring that the highest quality of care and support is delivered in line with Care Quality Commission standards.

The working hours for this role are 8.30pm to 6.30am. This contract is for an average of 32 hours per week on a set shift pattern.

Due to the working hours, this role receives an Alternative Working Pattern Payment of an additional 35% on total basic pay.

This is a key worker role demanding a high standard of care and an awareness of the special requirements associated with older people, people with disabilities, and other vulnerable groups.

Considering diverse cultural needs is an essential element of the role.

It involves mainly working alone to meet our service users' assessed needs, responding to any changes or emergency situations as they arise.

Our Overnight Home Care Service operates across the city.

You will be required to travel between visits, so holding a valid UK licence with access to your own vehicle is essential.

Role Responsibilities

  • To provide day to day lead for the team who deliver person centred personal care services to vulnerable adults with complex needs in the community (in Service Users own homes)
  • Monitoring the changing need of people using the service and adapting support to effectively meet these needs and ensuring positive outcomes for customers
  • To provide management support across different locations in the community (services users own homes), monitoring the qualityofcare delivery and ensuring that the service is consistently meeting Care Quality Commission (CQC) standards in line with the 5 Key Lines of Enquiry (KLOE's)
  • Using own professional knowledge and experience to ensure the delivery of service reporting any identified issues or concerns to the Registered Manager of the service
  • To ensure that team recording is in accordance with policy and that the services follow legal requirements and guidance, including The Care Act, Mental Capacity Act and CQC standards
  • To take the lead on and report to the Registered Manager, Service Manager or Head of Service HR any issues in relation to carers performance, collating and analysing arising information, writing and delivering reports as required under MKCC policy
  • To ensure that all service user data and recording of service activity is accurate and up to date
  • Help to provide and analyse data to assist with the benchmarking of the performance of the service, using this information to help inform service development and improve practices
  • To actively manage first line concerns and investigate complaints from people who use the service and their families
  • Providing clear information to the Registered Manager and Service Manager to ensure any concerns are properly investigated and resolved within agreed timescales
  • Work under the direction of the Registered Manager to develop staff skill sets through coaching, multidisciplinary working, and arranging of specific training. Enabling the service to take on service users with complex needs
  • Minimum of 3 years' experience working within services supporting vulnerable adults
  • Ability to demonstrate sound knowledge of relevant legislation including the Care Act and CQC requirements
  • Proven ability to problemsolve and manage complex situations, this must include ability to make calm and balanced decisions
  • Proven ability to exercise highly developed influencing skills to affect change across teams delivering complex service to vulnerable people
  • Proven ability to analyse, summarise and write/record relevant information clearly and concisely, linking to planning and completing actions effectively in the best interests of the service
  • The applicant must hold a minimum of an NVQ / QCF Level 3 in Social Care, with a willingness to complete a Level 4 Qualification


About The CompanyMilton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future.

We have world class attractions, beautiful open spaces, and a great standard of living.

Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people.

We're responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on r
More jobs from Milton-Keynes-Council
See all jobs of Milton-Keynes-Council