Customer Service Advisor - Watford, United Kingdom - Major Recruitment

Major Recruitment

Verified Company

Watford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A Customer Service Advisor's main duties and responsibilities:

Provide support and consistent links to the client base and other departments at all times
Logging/booking and closing of, any department requests for engineer's attendance
Scheduling/Co Ordination of engineers accurately via company CRM system to attend customer's

premises as and when required

Ensuring that all Return Calls are dealt with quickly and efficiently at all times, within a minimum of 48hrs.
Invoicing of all chargeable calls as and when required
Ensure procedures are adhered to at all times
Provide administration support as and when required for all departments
Attend internal, external meetings and training courses as and when required by Manager
Ensure all customer requests are dealt with in an effective, efficiently and in a timely manner
Answer any incoming telephone calls in conjunction with other designated colleagues
Ensure Quotes are produced in timely manner as and when required
Ensure all/any quotations or pricing for customers are checked and approved by manager before being sent out
Any other relevant duties as defined by the Manager

Key Skills Required of a Customer Service Advisor:

Ability to work on your own without supervision
Organisational Skills
Good numeracy skills
Commercial Awareness
Flexible, Dynamic, Adaptable with a can do attitude
Knowledge of CRM Systems
Ability to work to deadlines, this may require working later than the given working hours to ensure that engineer/customer requirements are completed
Flexible working hours as and when required

Person Specification - Essential Knowledge Skills and Experience of a Customer Service Advisor:

The ability to work with initiative and confidence, and have an enthusiasm for customer service and sales related work
Experience of administrative work with the ability to prioritise tasks, work under pressure and to tight deadlines
Organisational abilities
A sharp eye for detail
Ability to following any verbal or written instructions accurately
Excellent written and oral communication and negotiation skills with the ability to deal with External customers colleagues and outside agencies at all levels
Good numerical skills
Ability to work as part of a team
Driving License
Experience of sales environment
Flexible Working Hours

Desirable Knowledge and Skills of a Customer Service Advisor:

Experience of working within a Sales/Office environment.
Experience of working within a Customer Care/Helpdesk environment
Experienced and familiar with the operation of "CASH" mentor or similar CRM system.
Experienced Coordination of sales staff, engineers both service and installation across the UK.
Experience of invoicing and handling of relevant purchase orders
Experience of working as a team member or alone
Experience of MS office packages, excel, word and outlook

What the Company offers:

- £25,000 - £30,000 salary depending on experience.

Free Parking
Holiday, 20 days per year plus bank holidays (increases by 1 day for completed years worked up to 25 days)
EAP scheme
Pension Scheme
Access to training and development platform
Charity £4£ scheme

'Major Recruitment act as an employment agency for permanent roles and an employment business for temporary opportunities'.

Job Types:
Full-time, Permanent

Salary:
£25,000.00-£30,000.00 per year

Schedule: