Management Consultant - London, United Kingdom - Capgemini

Capgemini

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Capgemini Invent, we bring to life what's next for our clients.

By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future.

About Capgemini Invent

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses.

Located in more than 36 offices and 37 creative studios around the world, it comprises a 12,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.

It is a responsible and diverse organization of 325,000 team members in more than 50 countries.

With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

The Group reported in 2021 global revenues of €18 billion

Get The Future You Want_

As a globally renowned technology and digital leader, we have the responsibility, the ambition, and the means to contribute to solving major societal questions that are shaping our future world.

Invent for Society aims to value how social impact is part of the fabric of what we do.

See what it's like to work at Capgemini Invent, visit our Glassdoor page

An overview of the role:

The primary role involves helping clients to shape, guide and deliver leading edge customer experience / digital transformation programmes.

You will help our clients to identify, map and improve the customer journey, guide them through complex change roadmaps, helping them to balance business change with technology change in a way that delivers benefits, and delights their customers and engages the business.

Energy Transition is now king with decarbonisation the priority in energy generation with a push to renewables and the huge growth in Smart meters and demand side management forcibly changing the way energy is consumed.

As a result, we are seeing a significant increase in demand for our successful Customer Experience Consultants. We have built a successful track record of delivering leading edge and award winning transformational digital change.

The work:

No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied.

You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time.

Collaboration and Innovation:

We really believe in creating a partnership with our customers.

Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems.

It'll help you discover unexpected answers together.

Why this role?
This is a period of intense change in the UK Utilities sector.

Energy Retail is going through significant changes with many new entrants with cheaper business models, increasing Government scrutiny, a battle to win consumer trust and a rush to diversify services to maintain relevance and profitability.

You will leverage digital customer experience technologies (CRM in particular) to provide significant opportunities for our clients to outperform the market.

You will bring your experience in customer experience and service to drive innovation into everything we do, including defining new solutions, finding new ways to engage and collaborate, and deploying agile ways of delivering change.

Why you?

You'll bring experience in Customer Experience Transformation Delivery ideally in Utilities, Asset Intensive regulated industries or customer-centric organisations such as Retail, Financial Services and Telecommunications.

You may already be a Management Consultant; however, you may be working within a Utilities company or Customer Service organisation.

You'll have a blend of the below experience:

Customer
advising and delivering on customer strategy and operating model, omnichannel customer experience transformation, channel mix strategy and channel optimisation.
Digital customer experience platform and associated technologies identifying opportunities to exploit technology, defining solutions and integrating