Policy Operations Administrator - Borehamwood, United Kingdom - Pinnacle Pet Group

Pinnacle Pet Group
Pinnacle Pet Group
Verified Company
Borehamwood, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

This role encompasses a number of administration tasks. Administrators are required to assist with the clearing of the daily workflow within the following work areas; preparation of documents, scanning, quality checking, indexing, printing, sending letters, setting up new claims (high volume) following strict data entry guidelines. The Administrators are expected to complete work to a consistently high standard whilst maintaining a high level of productivity.

Preparing batches for scanning ensuring clear policy numbers/claim numbers are defined on the batches, staples removed and splitting sheets enclosed.

  • Scanning batches ensuring all pages match the number quoted, quality checking ensuring all documents can be viewed and the correct volume of pages match, indexing policy/claim batches checking the customer matches the system to the batch.
  • Data Entry ensuring all details are accurate from the claim forms when inputting onto our core systems and dealing with high volume of claims
  • Ensuring any manual attachments are 100% checked
  • Ensuring that work produced is of the highest possible standard and within Service Level Agreements
  • Promoting a positive image of Cardif Pinnacle and client companies
  • Seeking to achieve and exceed productivity and quality levels and ensuring all targets are met on a daily, weekly and monthly basis
  • Taking an active role as a team member
  • Responding to changing priorities and ensuring tasks are completed quickly and efficiently
  • Maintaining an acceptable level of attendance, punctuality and general timekeeping.
  • Assisting Print Administrators and Underwriting Administrator as and when required
  • Assist with the opening of post
  • Carry out any adhoc tasks
  • Identify and escalate to Line Manager any risks associated with both the department and the wider business.
  • Answering and handling phone calls in an enthusiastic, courteous and efficient manner as required.
  • Data Entry using our non portal process to set up claims for automatic payment
  • Recording and supplying information in respect to DSAR requests and Payment Protection Spreadsheets from our customers and clients within the regulatory required time slots
  • Making telephone calls to new applicants/vets to gather additional information
  • Completing housekeeping reports weekly and daily reports of outstanding items
  • Keeping all departments involved up to date with the decisions made
  • Inputting all data and completing all related paperwork accurately

Key skills

  • Time Management
  • Flexibility
  • Attention to Detail
Essential

  • Previous administration experience
  • Telephony experience
  • Sound experience working towards productivity levels
  • Good attention to detail
  • The ability to communicate effectively written and verbal
  • Self motivated
  • The ability to use own initiative
  • The ability to work as part of a team
  • PC literate
  • Excellent data entry skills
Desirable

  • Previous customer service experience
  • Finance or Insurance industry experience
Required Qualifications;
Essential

  • GCSE's passes A-C or equivalent, including Maths and English
Desirable

  • A Levels, or equivalent, in Maths and English
Microsoft Word and Excel (basic level


Job Types:
Full-time, Permanent


Salary:
£20,000.00-£23,750.00 per year


Benefits:


  • Casual dress
  • Company pension
  • Life insurance
  • Onsite parking
  • Private medical insurance

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Work Location:
One location


Reference ID:
Pet Claims Handler
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