Service Coordinator - Ringwood, United Kingdom - EMS Recruitment

EMS Recruitment
EMS Recruitment
Verified Company
Ringwood, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Role:
Service Coordinator / Administrator


Basic Salary:
£25 000 Per Year


Location:
Ringwood, Hampshire


Shift Pattern:
Mon - Fri / Days (Work From Home 2 Days a Week / Must Be Commutable To Ringwood)


Benefits:

OVERTIME + WORK FROM HOME + 33 HOLIDAYS + PENSION + TRAINING + DEVELOPMENT + PROGRESSION + HEALTH CARE + ADDITIONAL BENEFITS


Work From Home / Flexible Working available 2 days a week but you must be commutable to the Ringwood office.

The Company:

This company are in the design and manufacturing industry.


The Role & Responsibilities:


  • To answer incoming calls within the service department within a timely manner
  • To process and load into internal CMS the customer jobs
  • To process and load into internal CMS out of hour calls
  • To regularly monitor open jobs on both internal CMS and customers website and allocate labour to maximize efficiency
  • To manage engineers daily work loads in line with reactive / parts fitting / maintenance calls
  • To contact & communicate job allocations to engineers via the internal CMS and make relevant adjustments when necessary
  • To ensure customer queries are handled and systems updated accordingly
  • To ensure updates on both internal CMS and customers website are done daily
  • To ensure maintenance visits are logged and assigned
  • To ensure customer reports are ran as required daily / weekly etc.
  • To ensure completed jobs are closed on both internal CMS and customers website
  • To work as part of a team to ensure both the departments and customer expectations are continually met

Benefits:


  • A great management team who value their staff and bring out the best in you.
  • One of the best training packages around, giving you the skills, knowledge and expertise, you need to be successful in all aspects of your role.
  • Development & progression
  • Flexible Working / Work From Home
  • Many added benefits to the role

You must be eligible to live and work in the UK to be considered for this role

Job Types:
Full-time, Permanent


Salary:
£25,000.00 per year


Benefits:


  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location:
One location


Reference ID:
RW5950
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