IT Account Manager - Westminster Abbey - vertex-it-solutions

Description

Job Description

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Account Manager – Managed Services (MSP)A top-ranked European Managed Service Provider is hiring an experienced Account Manager to join its growing team.

This is a client-facing role focused on building trusted, long-term partnerships with mid-market and high-growth businesses.

The RoleYou will act as the main advocate for your clients — managing relationships, providing strategic and technical guidance, and identifying opportunities to grow and protect recurring revenue.

You'll work closely with pre-sales, delivery, marketing, and procurement teams to ensure excellent service and client satisfaction.
Key ResponsibilitiesManage and grow relationships with key client stakeholdersProvide consultative advice on IT, infrastructure, and cybersecurity solutionsDrive renewals, upsell/cross-sell opportunities, and revenue growthAct as the client voice internally, improving service delivery and processesSupport compliance initiatives (Cyber Essentials, GDPR, risk registers)Contribute to client communications, campaigns, and business reviewsAbout YouProven B2B Account Manager or Client Services experienceMust have MSP experienceConfident communicator with strong presentation and stakeholder skillsCommercially minded, comfortable with pricing xbpsjku and contractsProactive, organised, and customer-focusedSolid understanding of IT and managed services (Cloud & Infrastructure)Why Join?Work with a leading European MSP delivering 24/7 global servicesStrong focus on professional development, training, and career growthOpportunity to make a real impact in a growing, ambitious organisationPermanent role | Excellent growth potential