Trainee Parts/csr - Wilshamstead, United Kingdom - Volvo Group

Volvo Group
Volvo Group
Verified Company
Wilshamstead, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
United Kingdom


Position Description

Trainee Parts / CSR

Salary £16,000 to £22,000 p.a. (dependent upon skill set)

Monday to Friday - working a rotating shift weekly

Week hrs to 1530hrs

Week hrs to 1730hrs

Join our team and be trained to a high level within our Parts & front of house areas at Wilstead, Bedford.

Overview:

We are looking to train and mentor a customer service driven individual to provide our Customers with a professional and helpful service whilst promoting the profitable sale of Workshop Services and Products


You will be trained in:


  • To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
  • Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
  • To carry out the Service Department's invoicing and administration systems efficiently.
  • To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
  • To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
  • To liaise with the Workshop Supervisor to maximise Workshop loading to ensure efficiency and profitability.
  • To inform customers of completion times and payment methods.
  • To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
  • To ensure all customer complaints are courteously and efficiently handled and processed.
  • To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
  • Effectively plan activity levels to include regular account maintenance visits and target account visits.
  • Promote Volvo Trucks in terms of its products, services and value at all times

Key Skills / Competencies:


  • Familiarisation of booking times
  • Familiarisation of vehicle parts.
  • To keep up to date with product development by reading relevant information and technical note issued.
  • Good communication skills, both written and oral.
  • Excellent IT knowledge, although training will be given on inhouse systems

Benefits:


  • Contributory Pension scheme matched up to 5%
  • Health cash plan with access to dental insurance
  • Extended maternity/paternity & adoption leave
  • Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.
  • Cycle to work scheme
  • Cash plan savings scheme
  • Ignition electric car scheme

About us
The
Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world's best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.


Auto req ID
139667BR


Organization
Volvo Trucks


State / Province
Bedfordshire


City/Town
Wilstead


Employment/Assignment Type
Regular


Travel Required (maximum)
No Travel Required


Functional Area
Aftermarket

12-May-2023
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