Call Centre Agent - Sheffield, United Kingdom - Staff One

Staff One

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Staff One is an award-winning Recruitment Consultancy working with organisations in the Public and Private Sectors throughout the UK across a range of professional areas.
Fantastic opportunities have become available for Call Centre Agents.

Our client is rapidly expanding and recruiting up to 10 Call Centre Agents to become a part of the team, based in a bright and modern Sheffield City Centre office.

You will be welcomed wholeheartedly by the team and supported by management throughout both your training process and employment.

You need to be able to demonstrate a good understanding of front-line customer service and will become the first point of contact between our client and potential or existing customers.

You will be working on up to date and delinquent accounts with the aim of delivering both in a customer service role and collecting any arrears, ensuring that sustainable and affordable repayment plans are agreed.

The ideal agent will be able to strike a balance between providing a high level of customer service, problem resolution and collection of outstanding debt.

You will be flexible in your approach and enjoy working in a challenging, fast-moving environment with a desire to resolve queries quickly and efficiently at the first point of contact.

Duties & Responsibilities

Deal competently and efficiently with high volumes of Collections calls and Customer Service calls, inbound and outbound, via manual and autodialling.
Support to the team manager and colleagues as required.
Attend team meetings providing productive and proactive suggestions.
Act as a first point of contact for our Customers.
Handling complaints from customers with the aim of first call resolution.
Review and respond to correspondence from Customers.
Follow up calls to potential Customers who have shown an interest in our product.
Processing payments received and tracing missing remittances as required.
Operate in line with all FCA and other key finance industry regulations and laws.
Take ownership for personal development objectives.

Skills & Experience Required

Excellent communication and interpersonal skills with a firstclass telephone manner and the ability to deal with customers in a confident way.
The ability to work well in a team environment.
Comfortable at working to both team and individual targets in a fastpaced environment.
Experience within a contact centre/call centre environment
Collections experience is desirable.
Efficient, organised and works well under pressure or time constraints.
Must have worked within the Financial Services sector and understands relevant regulatory requirements.
Understanding of assessing affordability, for example using income & expenditure forms
Experience of working on a dialler
Excellent Customer Service skills showing confidence in Customer interaction.
Basic user level in Microsoft products such as Outlook, Word, Excel and PowerPoint

Benefits & Package

Salary:
£20,500 pa. starting salary, which increases once probation is passed.

Pension:
Workplace pension.

Holiday: 20 days holiday per year plus bank holidays.

Probation: 3 months.

Sick leave:
Statutory sick pay applies.

Job Types:
Part-time, Temporary contract

Contract length: 3 weeks

Salary:
From £20,500.00 per year

Benefits: