Field Supervisor - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job objectives and responsibilities

The Field Supervisor (Cornerstone Account) will be responsible for a team of multi-skilled engineers in a designated location/patch, which will be a subset of a Region. These engineers will be responsible for the pro-active and reactive maintenance of passive assets in their location/patch of control. The primary role of the Field Supervisor will be to lead, support and challenge their group of engineers to deliver the best service possible. They will also be playing a hands-on engineer role working on the tools conducting reactive and preventative maintenance tasks. They will ensure their team have the knowledge, tools, and equipment to work safely, effectively, and efficiently. This is a people manager role and as such the Field Supervisor (Supported by the Regional Operations Manager) will be responsible for providing regular feedback on the performance of individuals in their team and as part of formal end of year reviews.

Main duties

As a Field Supervisor you will ensure you 1) Your team of multiskilled engineers work safely and adhere to all Mitie's relevant Health and Safety Policies 2) Support your team to be the best they can 3) Challenge your team to be the best they can.
Proactive supervision of your team, completing regular site visits, to support functions such as but not limited to Quality Audits, Health and Safety Audits, Mentoring, Coaching and Training.
Working with key internal stake holders, oversee and manage the delivery model for the attainment of preventative, reactive and quality KPI's in your geographical region of control.
Drive service excellence within your teams (Motivate, Develop and Engage).
Ensure the entire field teams are trained and accredited to the correct level to fulfil their tasks.
Support on the recruitment of new engineers.
Ensure we have enough engineers (Availability) on the park to deliver the work required and within SLA.
Work with your national peers to share "Best Practice."
Set and continuously measure the SMART objectives of your team members.
Adopt a "Be here now" approach, take time to listen to your team on an individual or group basis.
Be a role model for "Mitie First" selfdelivery ambition and limit/reduce spend with third parties.
Muck in and contribute your time as a handson engineer.
The split between days on the tools and days spent providing supervision and associated admin is not prescriptive, but a minimum expectation would be 3 days in the field on average.
Give positive feedback when due, inspire individuals to grow and develop.
Address individuals poor performance early and put in place appropriate steps to support improvement.

Person specification

They must have the following:

Proven telecommunications engineering experience achieved at a team engineer/team leader level.
Strong knowledge of Health and Safety within a field environment.
Excellent communications skills both written and spoken with good presentation skills.
Experience of building relationships with the peers across a delivery organisation, i.e., a mix of SOC, Field, Logistics, Health, and Safety etc.
Confidence to step up and play a people manager role

Health and safety responsibilities

Always follow Group and company policies and procedures.
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
Use all work equipment and personal PPE properly and in accordance with training received.
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Note
**This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.