Community Sustainment Officer - Chesterfield, United Kingdom - Rykneld Homes

Rykneld Homes

Verified Company

Chesterfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TO APPLY PLEASE VISIT OUR WEBSITE AND COMPLETE THE APPLICATION FORM. CVs WILL NOT BE ACCEPTED

Key accountabilities

The post is responsible for comprehensive assessment of tenant's needs in respect of any risk to tenancy, which may require more intensive support in order to help sustain tenancies.

This will include developing solutions to issues relating to tenancy support, anti-social behaviour and nuisance cases.

You will be visiting tenants at home to explore options and solutions, agreeing a support or action plan, and delivering solutions directly or in partnership with other teams or agencies.

You will think beyond established practices in order to create innovative solutions for tenants to build personal capacity and encourage independence.

Keeping accurate records of case management and producing clear performance information to demonstrate practical outcomes and a customer focused service in response to a wide range of housing related support needs:

To swiftly investigate and case manage issues referred to you, in relation to community sustainment, nuisance, harassment and antisocial behaviour, using appropriate partnership, legal remedies and other interventions to prevent community failure and prevention of crime and disorder.
To support the delivery of community sustainment strategy, policy and procedure including antisocial behaviour to ensure consistency of service levels, standards and performance.
Coordinating a support plan package of assistance and delivery of an effective community support service including tenancy support, antisocial behaviour case management, and referring to other support where required.
Assessing requirements and providing assistance in relation to a varied range of issues to support tenancy sustainment principles.
Addressing welfare and safety concerns through signposting to other support agencies.
Supporting tenants who are vulnerable and have the potential for breaches of tenancy conditions to avoid enforcement action.
Identify and help support tenancy risks linked to debt and financial exclusion.