Client Services Coordinator - Manchester, United Kingdom - Tom Howley

Tom Howley
Tom Howley
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Tom Howley, market leader for British bespoke kitchens, is the fastest-growing, premium bespoke kitchen company in the UK, with 20 showrooms and ambitious growth plans.

We are proud to manufacture all our furniture in the UK and offer a comprehensive design, manufacture and installation service.


The Client Services team is responsible for liaising with clients and all departments within the business and making sure all information is passed to relevant departments in a timely manner.


Responsibilities include:


  • Processing client paperwork at point of sale and sign off using the internal systems training provided.
  • Liaising with clients to discuss agreed install dates
- take calls from warranty clients advising who would be best suited to assist them.

  • Assisting with arranging fitter or painter remedials for both live fit and warranty issues.
  • Process client complaints and queries and passing it onto the relevant person to resolve the complaint.
  • Liaising with other departments within the business to provide the best possible positive experience with the company.

Key Requirements:


  • Excellent verbal and written communication skills;
  • Being confident to work as part of a team and by yourself in a fastpaced environment
  • Confident telephone manner; Being able to communicate with other departments within the business and clients confidently;
  • Accuracy and attention to detail;
  • Ability to prioritise with an organised approach;
  • I.T. literate;
  • Experience in the furniture industry would be advantageous but not essential

Why work for us:


  • Pension enrolment with salary exchange
  • Full software training will be given, and all IT equipment provided
  • 22 days annual leave plus bank holidays (rising with service)
  • Free parking
  • BHID Connect through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers
  • Wellbeing centre exercise videos, mindfulness tools, nutritional and financial advice
  • Employee Assistance Programme access to 24/7 counselling and support helpline
  • Employee Mortgage Services through our partnership with Charles Cameron we provide access to mortgage advice and education services
  • Cycle to Work Scheme
  • Christmas functions

Job Types:
Full-time, Permanent


Pay:
£22,440.00 per year


Benefits:


  • Company events
  • Company pension
  • Cycle to work scheme
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking
  • Referral programme

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:


  • Customer service: 1 year (preferred)

Work Location:
In person


Reference ID:
MAN-CSX-001011
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