Customer Advisor - Swindon, United Kingdom - Thames Water Utilites

Thames Water Utilites

Verified Company

Swindon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're looking for enthusiastic people with a passion for helping others to join our First Contact Resolution team based at Walnut Court in Swindon as a
Customer Advisor.

What you'll be doing
As a
Customer Advisor working in our
customer-centric contact centre, you'll answer
inbound calls from our customers.

Every call is different - from helping customers understand their water bill to helping customers who are facing financial difficulty find the best price tariff, you'll listen to the customer and take ownership of their needs, showing empathy, being proactive and finding the best solution.

Don't worry if you haven't worked in a contact centre before or don't have experience in the water industry, whatever you've done and wherever you're from, we'll invest in you and your career.

If you thrive on a challenge, are at your best when you're busy, and enjoy helping others, the
Customer Advisor is the perfect job for you

As we're proud to support the communities we serve, we'll need you to live in the Thames Water region
. You'll know if you do as you'll be a Thames Water customer with your water bill coming from us.

We continue to work hard to make sure everyone in our region has an opportunity to access the support and training they need, to have a career they love - and that makes the most of who they are.

Creating a fair society is at the heart of everything we do.

Every customer and every call matters to us and to ensure we are available to support our customers when they need us, you'll be working 36 hours a week on a rotational shift:

5-Day Week Monday to Friday working 1 Saturday in 4

We're holding weekly face-to-face assessment centres for our
Customer Advisor role.

The assessment centres are held in our office in Walnut Court and are a great opportunity to meet members of our team.

The start date for the role is
8th
January 2024

What you should bring to the role

A strong passion for customer service if you have worked within a contact centre previously, that's great but also if you've helped people facetoface or over the telephone, you've got the potential to become an exceptional
Customer Advisor:
Active listening skills
Demonstrate empathy and understanding
Able to hold difficult conversations and demonstrate resilience and strength
Passion and a great team player
A strong level of computer literacy, and problemsolving skills

What's in it for you?

This is a fantastic opportunity to make a difference and you'll be working with like-minded people with customers at the heart of everything they do.

We're dedicated to giving you great training and will ensure you have everything you need to thrive in this role.

Real purpose, real support, real opportunities. Come and join the Thames Water family

Competitive salary starting at £21,000 per annum
24 days holiday per year increasing to 28 days with the length of service

Contributory pension

Defined Contribution
Maximum of 12% 2x employee contribution

Personal Medical Assessments

Open to all once a year
Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive.

Water is life's great leveller. Every living thing needs it, every single day.

From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers.

We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever.

Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business.

To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge.

We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers.

As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador.

Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, mee