Office & Data Administrator - Norwich, United Kingdom - Indigo Swan

Indigo Swan

Verified Company

Norwich, United Kingdom

5 days ago

Posted by:

Tom O´Connor

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Description

Job Title Office & Data Coordinator
Date 12/12/22

Line Manager Data Team Leader
Salary Above Real Living Wage

Contract Full Time

Overview

Indigo Swan are a multi-award-winning energy consultancy, on the hunt for a brilliant office and data administrator, to join our passionate team.

Working from our office in Norwich, you will be providing administrative support to our team and working to ensure the smooth running of our office.

If you are a bright spark who wants to be proud of the company they work for, loves data, takes pleasure in doing a great job and enjoys a fun, fast paced, caring environment, Indigo Swan is the place for you.

Job Purpose

You will play an integral part within the Client Services team, providing support in the management of our client accounts and the general running of the office.

Main Responsibilities

Promote Indigo Swan as a professional organisation at all times
Enter data onto our company CRM system in accordance with quality standards
Check and validate client energy bills, liaising with both clients and suppliers on any anomalies
Assist with keeping our database uptodate
Contact clients and suppliers to resolve queries

The Office & Data administrator role is a specific job role within the Business. You will be expected to work flexibly across all areas. You will be trained and managed by our Data Services Team Leader.

Tools and Support

Full training in all areas of the business will be provided. This will cover the energy industry, Indigo Swan's processes and products, our clients and the company's strategies.

Training will also cover the software tools we use including Indigo Swan's CRM system to record information
(Salesforce), and our Customer Portal, Pathfinder.

What type of person are we looking for?

This role requires a professional and friendly nature, a high level of attention to detail, excellent organisational skills and strong use of English and Maths.

A confident telephone manner, and experience of speaking to clients or suppliers would be advantageous.

Indigo Swan additionally requires a sense of humour and a can-do attitude to fit into the culture of our organisation.

Experience of use of Microsoft Office, particularly with Microsoft Excel is also required.

Opportunities for development within Indigo Swan will be based on your strengths and the business needs.

There will be optional opportunities to get involved in company projects from time to time.

Why will you love working with us?

This is a full-time role working Monday to Friday. Our opening hours are , and you should complete 37.5 hours a week between these times.

A company pension scheme, contributing above the minimum legal requirement
Fair pay, we are a Real Living Wage employer
25 days of holiday plus Bank Holidays each year, which includes a Christmas shutdown. Additional leave for long service
As part of our Swan's Wellbeing programme, you can take an day off once a year to spend with your favourite person
A company culture that promotes a work life balance with our first value being 'Happiness First'
Lunch and learn sessions as part of our commitment for continued learning and development
We are an accredited Mindful Employer, you will have access to mental health support
One day a year to volunteer at a Charity of your choice
Office refreshments
Team rewards throughout the year based on performance and quarterly team socials
Monthly contribution to a wellness activity

*You will be able to occasionally work from home following successful completion of a 6-month probationary period.

If you have any questions please call
Leanne Jarvis on to discuss the position further.

Note: This job description is designed to outline the main duties and responsibilities associated with the role_

- but are not intended to be an exhaustive list of all duties performed._

Job Types:
Full-time, Permanent

Salary:
£21,250.00-£23,000.00 per year

Benefits: