Technical Operations Administrator - Gloucester, United Kingdom - Very Important Personnel (VIP)

Very Important Personnel (VIP)
Very Important Personnel (VIP)
Verified Company
Gloucester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

A brand-new, exciting opportunity has arisen to work for our client who are a
market-leading engineeringCompany based in
Gloucester, as a
Technical Operations Administrator.


This role would suit a
team player with a
technical and/or engineering background, who has excellent
IT skills, strong
negotiation skills and a keen desire to deliver an exceptional level of
customer service, ensuring smooth delivery of
projects.

**The Technical Operations Administrator will be required to: - **- Support Project Managers, Technical Team and Gloucester workshop to enable them to focus on scheduling and maintenance of projects.

  • Provide technical and operational support to Gloucester office.
  • Manage incoming communication from both internal and external customers, directing as appropriate.
  • Provide project admin support, to include sourcing of parts, engineers, liaising with customers and assessing contract implications.
  • Produce quotations for services to include installations, equipment, service plans and parts. Assist with development of quotations into contracts.
  • Produce reports to highlight SLA and KPI variances.
  • Schedule engineers to complete planned workshop maintenance and breakdowns.
  • Provide general advice and support to internal teams to include Parts, Recommendations and Service, for both parts and labour time required to fulfil projects.
  • Update internal documentation.
  • Produce daily progress reports on upcoming installation works.
  • Communicate with suppliers.
  • Receive incoming H&S correspondence to include RAMS.
  • Liaise with customers in order to keep them updated on the progress of their project.
  • Liaise with internal teams to ensure works are completed in line with relevant contracts.
  • Support team with raising PO's, transport requests and subcontractor orders.
  • Assist with invoice queries.
  • Identify problems that may impact on costs and project delivery, planning for these risks to be mitigated.
  • Show initiative to ensure work is being completed on time and to a high standard.
**The ideal Technical Operations Administrator will have: - **- Experience in similar role (desirable).

  • Experience in a technical administrative role.
  • Advanced IT skills to include Microsoft Excel.
  • Good commercial acumen.
  • An engineering background (desirable).
  • Experience working with parts.
  • Project Management /team leading experience.
  • A handson approach.
  • Strong analytical and problem solving skills.
  • Excellent attention to detail and accuracy.
  • Good listening and questioning skills.
  • The ability to provide an outstanding level of customer service.
  • Full UK driving licence.
**Benefits of Technical Operations Administrator to include: - **- A highly competitive starting salary of
£30,000will be offered.

  • Working hours 8am 5pm Monday to Friday.
  • Progressive holiday entitlement: Commencing at 24 days plus bank holidays.
  • Opportunity to
    develop within the role.
  • Opportunity to work for a market leading company.
  • Friendly working environment.
  • Pension scheme.
  • Computer equipment.
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