Customer Service - Redhill, United Kingdom - The British Wax Refining Company Ltd

The British Wax Refining Company Ltd

Verified Company

Redhill, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

British Wax is a long-established family business, making specialised waxes for a wide range of consumer and professional uses such as candles, beauty, personal care, food and drink coatings.

We have recently built a new HQ in Redhill, Surrey with parking and electric vehicle charging within easy walking distance of Redhill train station.

Job Purpose

As a key member of our friendly office team, your purpose will be to serve our current and prospective customers by ensuring customer orders are processed and delivered as efficiently and effectively as possible.

Hours
Full Time: 37.5 hours per week Monday to Friday 08:30 - 16:30.

Responsibilities

Accurately processing and dispatching orders.
Arranging logistics for orders. This involves high attention to detail at speed, processing information on several online systems and communicating with customers, colleagues and logistics providers.
Liaising between customers and our production team to provide a highquality service.
General Ad-Hoc office adminstration duties as required.

Personal Specification

Essential_
Previous experience in a Customer Service role is critical, ideally within a Manufacturing company.
Excellent attention to detail, whilst maintaining a high level of productivity.
Experience in an administrative role.
Great people skills and desire to put the customer first.
Excellent personal organisation skills to deal with a high volume of administrative tasks and competing priorities.
Perseverance and ability to juggle uncertainty and customer expectations.
You will need to be confident with computer skills, and confident with learning new systems and software. with a high level of accuracy and productivity.
An open attitude and willingness to continue learning.
Knowledge and experience of working with Microsoft packages (Outlook, Excel, Word, etc.)
A flexible approach to work, enthusiastically working as part of a closeknit team, assisting customers and colleagues.
Desirable_
Experience in a logistics role.
Experience using SAP
Experience with using online systems

Training

Excellent on the job training provided by line manager with a stepbystep guide. Support from other colleagues.

Holidays
31 days paid holiday per calendar year, including public holidays, rising to 36 with length of service.

Salary:
£25,500 per annum based on a 37.5 hours per week

Job Types:
Permanant, Full-time, Part-Time (min 30 hours 09:00-15:00), Job Share

Job Types:
Full-time, Permanent

Pay:
£25,500.00 per year

Benefits: