Credit Control and Customer Service Assistant - Blackpool, United Kingdom - Evergreen Direct Media

Description

The role will entail normal Credit Control such as taking daily Credit Card Payments using our Merchant Services and sending out schedules for payment.

• To familiarise one's self with all collection's procedures ensuring that these are followed.
• Manage debts by building strong working relationships to ensure effective and timely collection of debts by ensuring clients pay within their agreed payment terms.
• Discuss and resolve any contract cancellation requests.
• Recording and maintaining a client database using the companies CRM of contacts, addresses, payment terms and statuses.
• Take daily payments via Credit Card using the Merchant Portal.
• Negotiating and implementing repayment plans.
• Be available for flexible working shifts.

• Excellent communication skills.
• Excellent interpersonal skills.
• Confidence and the ability to place pressure tactfully on individuals and companies having defaulted on pre agreed credit terms.
• The ability to successfully negotiate payment plans in line with company expectations.
• The ability to work under pressure and to tight deadlines.
• Organisational skills.
• Strong, confident, and diplomatic telephone manner.
• Excellent problemsolving skills.
• Must work well as part of a team.

• Monday to Friday

• Customer service: 1 year (preferred)