Receptionist/customer Service Advisor - Chesterfield, United Kingdom - C & C Vehicle Services Ltd

C & C Vehicle Services Ltd

Verified Company

Chesterfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

C & C Vehicle Services Ltd is a well-established commercial vehicle repair business located in Chesterfield and have other branches in Oldham, Wolverhampton and Sunderland.

We are continuing to grow and develop the business to meet the requirements and demands of all our customers and have some fantastic opportunities to join our expanding team.

Summary
This key role acts as liaison between regional customers including insurance companies and accident management companies and the business.

The role holder will communicate regarding new bookings, vehicle repairs and repair timelines, always ensuring our customer satisfaction levels are outstanding.

Responsibilities

Meet & greet customers arriving on site and complete the necessary documentation Contact 3rd party suppliers when necessary to arrange vehicle recoveries
Liaise with the customer to arrange collection of the vehicle if required, seek authority, provide updates and liaise with the Regional General Manager
Handle mobile repair requests, contacting regional customer sites to assess the repair type, schedule the repair and load the information onto system
Manage the utilisation of the company's courtesy cars
To act as the customers point of contact if they need to raise a complaint, managing this in conjunction with the General Manager
Provide general administration support to the General Manager

Salary & Benefits

Salary £22,000 £24,000 (dependent on experience)
Hours hours per week (Monday
Thursday 08.00am 4.30pm and pm on Friday)
Holiday 28 days (inc statutory holidays) per year rising to 33 with additional service
Auto enrolment pension scheme
Life Assurance after 6 months
Previous experience within a Customer focused role
Maths and English GSCE (or equivalent) grade 'C' or above
Excellent communication skills verbally and written
Ability to work well in a team
Exceptionally organized and a natural multitasker with good time management skills.
Excellent problemsolving skills
Computer literacy in all Microsoft packages
Ability to accurately enter data
Eligibility to live and work in the UK
Current driving licence