Customer Service - Manchester, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Advisor ( 4 on and 4 off shift)

Job Type:
Temp to perm

Industry:
Customer Service

Location:
Manchester city centre

Salary:
£10.07 an hour (£22,000)

Start date Starts throughout January 2023
Have you wanted to work in a customer service contact centre but don't have the experience?

Are you passionate about delivering excellent customer service?

Are you looking to build a career in customer services?

Then this job could be for you

As a Customer Service Advisor you will need to possess excellent communication skills and be passionate about delivering exceptional customer service.

This is a complex and varied role, providing a great opportunity for anyone looking to enhance their customerservice skills further.

As a Customer Service Advisor, your day-to-day responsibilities will include:

Answering customer service calls in line with company processes and procedures
Providing customers with advice on how to test their systems
Booking visits and liaising with customers regarding bookings
Providing a world class customer service over the telephone
Logging all information accurately on the inhouse system
Dealing with queries and complaints

Hours

4 weeks training 8.30am-4pm in Salford Quays and then shifts are 4 on and 4 off. You would work 2 days 7am-7pm and then 2 nights 7pm-7am. (42 hours a week)

You can expect to benefit from:

Great working environment
Newly refurbished building
Weekly pay so you'll always have a good cash flow
28 days holiday per year
Dedicated consultant at Search Consultancy to help you along your career development

What you will need:

Previous experience of delivering exceptional customer service
Ability to empathise with the customer
Ability to work under pressure in a fastpaced environment
Ideally phonebased customer service experience
Problemsolving skills and the ability to take ownership over each customer query
Excellent communication skills at all levels
A passion for customer service
Excellent team player

If successful, you will be required to pass a strict reference vetting process covering the last 5 years including a criminal record check.