Customer Service Administrator - Cardiff, United Kingdom - Jomo People Ltd

Jomo People Ltd

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Want to kick-start your financial services career within a Fraud Prevention role? Are you a recent graduate looking for your first step on the career ladder? Or maybe someone who has previous retail / contact centre customer service or administrator experience and a keen eye for detail, who needs a change, to a role with real progression opportunities and a defined career path within Financial Services Fraud Prevention?

We're working with an award winning Cardiff based financial services company, who offer amazing support, training and development and are looking to add to their fraud prevention team in a Fraud Prevention Associate role.

This is a fab opportunity for anyone who enjoys helping customers on their journey and would like to join a successful and supportive business who put their people and customers at the heart of everything they do.

Here's some more details:

Position:
Fraud Prevention Associate (Customer Service Administrator)

Location:
Cardiff

Salary:
up to £22,000 pa

Hours: 35 hours per week, Monday to Sunday shifts (8am to 8pm Monday to Friday, 9am to 6pm Saturday, 10am to 5pm Sunday)
If you are successful in securing this Fraud Prevention Associate role in this Fraud Prevention team you can expect the following great benefits, in addition to a modern, spacious office environment just outside Cardiff City Centre:

25 days annual leave + bank holiday + your birthday off + one day charity leave per annum
Free onsite parking
Free drinks and snacks in the office
Company matched contribution pension
Health & Wellbeing Scheme
Life Assurance 4 x basic salary
Cycle to work scheme
Discounts with popular retail brands
Genuine career development and progression opportunities within the company

- + loads more

As a Fraud Prevention Associate, you will be responsible for the following:

Escalate complex/priority cases timely.
Where required, to review and assess documentation received in line with internal and regulatory requirements.
Work to agreed service level agreements (SLAs), providing exceptional customer service to applicants partner businesses.
Be selfmotivated and take accountability for own workload.
Recent experience in a highly customer focussed customer service administrator role
Excellent people skills, with a high degree of empathy and emotional intelligence
Excellent attention to detail
A great team player with the ability to work on own initiative
Selfmotivated with a "cando" approach to work and customer service

Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without.

It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn't relate to your ability to perform the role.

Job Types:
Full-time, Permanent

Salary:
Up to £22,000.00 per year

Benefits: