Baggage Tracing Agent - London, United Kingdom - Sky Handling Partner

Sky Handling Partner

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Baggage Tracing Agents

Reporting to:
Duty Manager

Shifts:
A mixture of early and late shifts hours per month)

Main tasks:

To create AHL/DPR files for any disrupted passengers.
To carry out any follow up work/secondary tracing on above files.
To maintain regular contact with disrupted passengers.
To regularly monitor and clear the action files.
To answer and act on any telephone/answer phone queries.
To ensure correct procedures/documentation are carried out for the transportation of unaccompanied hold baggage (Rush Bags).
To communicate promptly with Ops the volume of rush baggage per flight.
To register and store and found property/unclaimed baggage in accordance with company policy.
To hand over to Customs and Excise officials all relevant found property.
To maintain daily communication with baggage handlers re prompt delivery of rush baggage to aircraft.
To maintain daily communication with courier companies re prompt delivery of found baggage to passengers.
To assist where possible in meeting arriving flights.
Comply with all SHP health and safety and security requirements
Comply with internal updated procedures as instructed by Manager
Comply with external updated procedures as instructed by Airlines and CAA
Complete any tasks that the Duty Manager may require
Other duties will be assigned from time to time.

Person Specification:

Worldtracer experience is desirable
Ability to work well under pressure.
Excellent Organisational skills
Excellent interpersonal and communication skills
Excellent administration and reporting skills
Flexible approach, ability to adapt to evolving environment

Computer literate

MS Office
Ability to work rostered shifts and to be flexible in the event of disruptions

Agents must be fully flexible and available to work rostered shifts in line with operational demand

Job Types:
Full-time, Fixed term contract

Contract length: 23 months

Salary:
£11.69 per hour

Expected hours: 37.5 per week

Schedule: