Client Services Specialist - Hemel Hempstead, United Kingdom - Recordati S.p.A

Description

Role Purpose

We are recruiting for a fluent Spanish and English speaking Client Services Specialist with solid SAP Order Management experience to actively manage client accounts.

You'll work as part of a dynamic, multi-lingual team supporting our clients in Germany and the UK.


Key Activities

Your role will involve active management of several client accounts within a specific region, including the set up and amendment of master data, processing orders, shipments, complaints, and queries.

You'll be responsible for storage and organisation of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy.

When required, you will also support customers in other regions, with hands-on management of customer purchase orders, tracking, invoicing, filing, and answering general order-related customer queries.

Proactive Interaction with both external and internal customers/clients via a variety of mediums will be key to the role.

• You will liaise and collaborate with other departments within the business including, but not limited to, Commercial Teams and Supply Chain and Logistics, with a view to sharing customer information and facilitating best practice across the business. You will actively participate in crossfunctional initiatives and meetings, to help you understand additional customer and business needs

Experience required:

• Solid experience of SAP Order Management is essential
• Fluency, written and spoken German (a MUST), Spanish and English is essential
• Experience of export in either a customer service or logistics background is preferred
• Competent in the use of Microsoft Office tools
• Working knowledge of Quality Management Systems and their function and usage in a regulated environment
• Business knowledge in relation to finance and distribution process and how this relates to client services
• Minimum 2 years' logistics, supply chain or client services experience in a businesstobusiness environment
• Experience within the pharmaceutical, medical device or healthcare sectors or heavily regulated environments is key

Pay:
From £28,000.00 per year


Benefits:

• Canteen
• Casual dress
• Company events
• Company pension
• Employee mentoring programme
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• Onsite gym
• Onsite parking
• Private medical insurance
• Referral programme
• Shuttle service provided
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Experience:

• Customer service: 2 years (required)

Language:

• Spanish (required)

Work Location:
Hybrid remote in Hemel Hempstead