Design Lead - Manchester, United Kingdom - NatWest Group

NatWest Group

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Design Lead

As Design Lead for our Future Service Model programme, we'll look to you to bring your understanding and knowledge of creative disciplines like userresearch, testing, channel strategy and business optimisation
You'll be making the daytoday banking for our customers effortless, collaborating with our internal teams and external partners
This is an opportunity to gain valuable exposure as you lead relationships with key stakeholders
We are offering this position for a period of 12 months

What you'll do:

As a Design Lead, you'll be utilising your in-depth understanding of priorities and objectives, the business and customer pain points to provide design consultation and make sure the right design activities are planned and executed.

You'll be managing, coaching and mentoring teams, building advocacy of good design, along with identifying and socialising tools, templates, and techniques that enable the team to become even more efficient and effective.

You'll also be:

Identifying opportunities to improve our existing channel experiences, focusing on their usefulness and usability
Providing high quality consultancy and working collaboratively to drive and deliver improvements
Uncovering useful qualitative and quantitative insights to obtain buy in from teams and stakeholders, making sure opportunities and problems are clearly understood
Setting the standard and embedding user experience best practices across our matrix team of designers, researchers, experience and journey managers, creating and improving guidelines, driving consistency and ensuring the benefits are understood

The skills you'll need:

To succeed in this role, you'll need an expert understanding of human or user-centred design methods, usability, user research and accessibility.

You'll also need experience of working with large-scale programmes and large numbers of stakeholders.

Additionally, you'll need an understanding and experience of working in Agile and of working on multiple projects simultaneously with multi-disciplinary teams.

Experience of working in a role focussed on financial services would be advantageous, but not essential.

You'll also demonstrate:

The ability to solve problems, and understand issues and opportunities
Experience of working with multiple teams, from briefing to delivery
Excellent influencing and storytelling skills
The ability to provide constructive feedback to a variety of stakeholders at different levels
A high level of verbal and written skills and attention to detail