Stock and Retail Supervisor - London, United Kingdom - St Joseph's Hospice

St Joseph's Hospice

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

St Joseph's Hospice, Hackney

Job description

Job title:
Retail Supervisor

Responsible
to:
Retail Manager

Responsible
for:

The post holder will have no direct reports, but will be responsible for supervising volunteers as detailed in this job description.

Additionally the Retail Supervisor will be expected to perform all the key responsibilities described with mínimal supervision and for presenting themselves and their work effectively.

Basic function
The Retail Supervisor will support the Retail Manager with the delivery of our multi-channel retail sales operations.

This currently includes two shops, an online presence on eBay plus an expansion plan that includes regular and seasonal market stalls, pop up shops and additional web-based channels.

More shops may be acquired in the future.

The post holder will be based in one of our two shops located in Hackney, but will also be required to work in in other stores or retail outlets to meet the needs of the business.

This includes providing cover for annual leave or volunteer shortages.

The post holder must be willing to work as part of a rota including Saturdays.

Organisational context

St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity who retain an interest in the oversight of the Hospice.

The Hospice is working to achieve Vision 2024, which has five key strands:
patients, enterprise, estates, funding and fundraising, and human resources. The Hospice seeks to be an outstanding provider of palliative and end of life care. Each employee is critical to delivering and maintain those standards in accordance with the Hospice's core values.

Discretion to act

The post holder will make day-to-day decisions regarding operations in the designated outlet, with guidance from and in consultation with the Retail Manager, in line with Hospice and Retail processes and procedures.

Scale and impact

The post holder will not be responsible for any direct reports, but will have responsibility for up to four indirect volunteer reports.

The Retail Supervisor will not have direct budget responsibility, but will be expected to work towards sales targets agreed with the Retail Manager.

Key accountabilities

1. Shift supervision

Responsible for supervising shifts in one or our two Hackney shops
Responsible as a key holder for opening and closing the shop, ensuring that it is open for business at the specified opening hours
Supervise shifts in other retail outlets as required such as market stalls and seasonal pop ups
Display merchandise attractively to maximise appeal to customers and as directed by the Retail Manager
Daytoday responsibility for supervising and supporting a team of volunteers, including coaching and development
Contribute to the training of new volunteers as well as conducting refresher training as needed
Supervising and contributing to the delivery of the tasks that have been defined in the daily job list including cleaning, stock replenishment and sorting of donations
Responsible for ensuring that a great experience is delivered to customers by all staff and volunteers
Responsible for managing customer queries or complaints quickly and to their satisfaction, elevating the issue to the Retail Manager if necessary
Responsible for reporting any concerns relating to staff or maintenance to the Retail Manager
Leading by example, by promoting a positive working environment for volunteers
Build a good rapport with local people to encourage a strong sense of community
Develop accurate end of day figure sheets and any other financial or other reports required by the Retail Manager
Bank daily takings in line with Hospice policies and procedures
A full, clean UK driver's licence

2. Health and safety

Day-to-day responsibility for insuring that the shop and stock management processes are followed in line with health and safety guidelines.

3. Sales targets

Build an understanding of the required financial performance of each shop and retail outlet, and work towards achieving the sales targets with support from the Retail Manager.

4. Stock control

Assist with coordinating and supervising the collection, sorting and storage of stock that has been donated by the general public.
Play a significant role in controlling stock movement between the Hospice, the two shops and other sales outlets
Assist the Retail Marketing team in selecting items to sell through the Hospice's online channels.

Personal development
Identify your own learning and development needs in order to meet the key requirements of the post.

Take responsibility for linking your own development needs with the Hospice appraisal and objective setting process.

Take responsibility for your own continuing development by undertaking specific areas of work/projects to develop new skills.

Take responsibility for your own professional development, including keeping up-to-date w